Get to Know the Innovation Center Team – Meet Ectna Mendoza Guzman

Let me introduce myself: my name is Ectna Mendoza, and I am a Client Services and Education Representative for CU*Answers.  I have six years of customer service experience with several financial institutions where I was able to gain the fundamentals of dealing with storage for cash, investments and other financial transactions required for this position.

In 2021, I started working for CU*Answers as the first Administrative Assistant/Event Coordinator based out of the Innovation Center.  If you attended an event at the Las Vegas location, I may have greeted you in our lobby as you checked in.  It’s always been my number one goal to ensure each guest receives exceptional hospitality during their visit.

As of May 2022, I have proudly accepted a position as one of the CSRs on the Client Services and Education Team.  I am very thankful to be given this exciting opportunity.  As a CSR, my primary responsibility is to provide day-to-day software support to credit unions on CU*BASE.  My number one goal now is to provide exceptional customer service in my everyday interactions with clients.

By the way, I’m a Las Vegas local – if you need any restaurant recommendations or suggestions on local events in the area, let me know!  I’d be happy to send them your way!  I can be contacted at: ectna.mendozaguzman@cuanswers.com.

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner.  Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »

Mar 28, 2024

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Stephanie Raven, Earnings Edge Account Executive, for this month’s Learning Café session!  During this session, Stephanie will discuss how you can print different credit union checks through Xpress Teller, an alternate teller processing platform to CU*BASE and one that is designed to streamline and simplify the teller experience. To learn more about printing credit… Read more »

Mar 28, 2024

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Designed for your business members, BizLink 247 Mobile App 7.0 introduces widgets for faster access to account summary, card and loan payment information.  BizLink 247 Mobile App 7.0 also introduces MACO and RDC to your business members, located in their business mobile app.  All of these can branded and managed by your credit union via… Read more »

Mar 28, 2024

Join Us for a Conversation on Interactive Teller Machines

Join Us for a Conversation on Interactive Teller Machines

What’s going on with ITM vendors?  What interfaces are in production today and what’s being built?  How do you get started?  Join the conversation and add your voice to what is happening in the world of teller technology alternatives. Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Let’s chat about upcoming features,… Read more »

Mar 27, 2024