Have a question for CU*Answers? Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

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Meet the Team

Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

 

CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

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Meet the Team

Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

 

Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

Take a Look at the CU*Answers University Courses for December!

Take a Look at the CU*Answers University Courses for December!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in December!   Friday, December 2 10:00 AM – 11:00 AM ET Conflict Resolution in the Workplace Register for web conference   3:00 PM… Read more »

Nov 16, 2022

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, November 23 3:00 PM – 3:30 PM ET This Month’s Focus Year-End Best Practices Join Cindy Stevens of the Client Services and Education Team for a review of year end best practices.  During this session, Cindy will discuss topics including: Tax Forms Handling, Tool #916 Verifying shares and certificates (1099 INT reporting) Verifying loan… Read more »

Nov 4, 2022

Take a Look at the CU*Answers University Courses for November!

Take a Look at the CU*Answers University Courses for November!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in November!   Tuesday, November 8 3:30 PM – 4:30 PM ET 5300 Tools: Call Report Techniques from Xtend SRS Register for web conference… Read more »

Oct 19, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 3, 2022

Take a Look at the CU*Answers University Courses for October!

Take a Look at the CU*Answers University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in October!   Tuesday, October 11 3:00 PM – 4:00 PM ET Wrap Up Codes: Improving Your Member Phone Interactions Register for web conference… Read more »

Sep 19, 2022

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming October 3 – 7!  Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Monday, October 3 9:30 AM – 11:00 AM ET Report Builder 1: Working with Computer-Stored Data for Reports and Inquiries Register for classroom session Register for… Read more »

Sep 19, 2022