Have a question for CU*Answers? Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.

The Client Services and Education Team specializes in a number of areas.  From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.

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Meet the Team

Have questions?  If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book.  In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.

The Answer Book is a secure site where you can communicate questions to our Client Service staff.  That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.

If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.

 

CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support.  Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services.  We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.

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Meet the Team

Have questions?  Please log into Helpdesk.  If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.

 

Getting in touch with CU*Answers is easy!  We even have a brochure that can inform you of “Who’s Who” within our organization.  To start up a conversation, click here to view our list of contacts.

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, May 10 4:00 PM – 4:30 PM ET This Month’s Focus OnDemand ACH Posting Do you have members requesting to post their paycheck to their account a day early?  Use the CU*BASE on-demand one-time posting feature.  Once activated, your employee can post your member’s pending deposit by selecting the ‘GO!’ button above the ACH… Read more »

May 2, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 4, 2022

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming April 11 – April 14!  Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Monday, April 11 3:30 PM – 5:00 PM ET Report Builder 1: Working with Computer-Stored Data for Reports and Inquiries Register for classroom session Register… Read more »

Mar 25, 2022

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 5 9:30 AM – 10:30 AM ET Internal Controls Best Practices Register for web conference   Wednesday, April 6… Read more »

Mar 25, 2022

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Mar 21, 2022

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, March 3 3:30 PM – 4:00 PM ET This Month’s Focus Year-End Reminders for 2021 Join us for a review of year-end reminders for 2021.  During this session, we will discuss the following topics: The deadline for final adjustments to Tax Files Final verification of Coverdell contribution (5498-ESA) data in IRA and HSA Balance… Read more »

Feb 23, 2022

Take a Look at the CU*Answers University Courses for March!

Take a Look at the CU*Answers University Courses for March!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in March!   Tuesday, March 1 2:00 PM – 3:00 PM ET CU Publisher – Launching Mobile Manager/Mobile Alerts/CU Info Register for web conference… Read more »

Feb 18, 2022