[The Pulse] Item Processing Services 2022 Recovery Test: Report Now Available

Item Processing Services 2022 Recovery Test: Report Now Available

 

For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you.  During the week of March 7th, 2022, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from systems at our secondary data center.  This exercise is an important part of our strategy by testing our capability to perform and provide critical Item Processing services should a disruption occur at our primary production data center.

Click the link below to download a copy of the report for this test and review other previous recovery tests.  Be sure to share the report with your board and with your auditors and examiners.

View Item Processing Recovery Report

View additional auditing, testing, and other recovery reports

This recovery test is part of a larger business continuity program at CU*Answers, with the goal of ensuring the availability of CU*BASE core-processing when the unexpected happens. Our investment in redundant systems at geographically dispersed data centers with real-time data replication is our commitment to that goal.

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The same certified and experienced team who oversees the program at CU*Answers is available to your credit union, to assist in developing and testing your disaster recovery plan and in helping you prepare for your next IT audit and examination.

Design Your Recovery Plan

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 17th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Mar 14, 2024

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 1:00 AM ET on Sunday, March 10th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Mar 7, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 21, 2024

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Don’t forget: tomorrow morning, we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  The Rollover event is scheduled to begin at 5:00 AM ET (2:00 AM PT) on Wednesday, February 14th, with the rollback scheduled for 6:00 AM ET (3:00 AM… Read more »

Feb 13, 2024

The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 10th. This rollover will enable support teams to perform planned network maintenance at the primary production data center without disrupting core processing.  The rollover… Read more »

Feb 21, 2024

Mark Your Calendar for the Next Online Banking Rollover

Mark Your Calendar for the Next Online Banking Rollover

On Wednesday, February 14th, from 5:00 AM to 6:00 AM ET (2:00 AM to 3:00 AM PT), we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  During this one-hour period, online and mobile banking will run live on servers at our… Read more »

Feb 9, 2024