CU*Answers Network Services Named Top Finalist in ScalePad’s Digital Maturity Index for 2022

CU*Answers Network Services is pleased to announce that it was named a finalist in the 2022 ScalePad Top Digital Maturity Index, which per ScalePad is a “dynamic score recalculated daily and objectively benchmarks your clients’ IT environments against key productivity and risk factors. Clients with a high score have a great technology experience, leading to your team having a great experience and working relationship with them.” ScalePad is a supplier of hardware warranty tracking software for managed services providers and is part of the CNS managed services toolkit. Award information can be found at scalepad.com/awards.

“Frankly we were surprised and pleased with making the finalist list,” explains Dave Wordhouse, EVP of Technology at CU*Answers. “We don’t want to focus too much on individual management tools, because our value is in the expertise we bring to the table in helping our clients derive maximum value and effectiveness from tech investments, not in the tools we use to deliver our services. But it’s nice to be recognized for those efforts.”

Network Services provides one-stop full-service network management and IT solutions under the Complete Care brand. For more information on Network Services Complete Care network management services, please visit the CU*Answers website or contact Matt Sawtell.

A Note From the Help Desk: TrendMicro Price Increases

A Note From the Help Desk: TrendMicro Price Increases

ATTENTION CNS MANAGED CLIENTS TrendMicro Price Increases Effective January 1st, 2023, TrendMicro will be implementing global price increases for their products and services.  Prices for Software, SaaS, and Services will be increasing by 5% over their 2022 prices.  Please be advised that if you are purchasing TrendMicro products or services through CU*Answers Network Services, you… Read more »

Dec 1, 2022

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS FortiPortal System Maintenance What Are We Doing? We will be performing an upgrade to FortiPortal version 7.0.2. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the FortiPortal System. When Are We Doing This? This upgrade will be deployed on Tuesday,… Read more »

Nov 4, 2022

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »

Oct 12, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 3, 2022

CU*Answers sunsetting legacy copper circuits

As telecommunications companies increase rates to encourage a transition away from “outdated technologies,” CU*Answers has decided to proactively sunset all legacy copper circuits by March 31, 2023. Several credit unions have already decided to terminate their MPLS data connections. Over the next several months, CU*Answers will continue working with clients to replace MPLS connections with […]

Aug 23, 2022

Network Services transitions to new client facing ticket portal

Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate. […]

Aug 10, 2022

Join Network Services for our September Boot Camp!

Join Network Services for our September Boot Camp!

Join us September 28th and 29th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »

Aug 5, 2022

CU*Answers Network Services Logistics team rebrands to better align with core team functions

Cooperative CUSO CU*Answers recently announced that as its Network Services Logistics team’s responsibilities have grown, it has rebranded as the Procurement and Fulfillment team. The new Procurement and Fulfillment (P&F) team is responsible for sourcing products and software (for internal and external projects), finding alternative solutions, and closely collaborating with project coordinators, network engineers, and […]

Aug 2, 2022