Network Maintenance Scheduled for Sunday, February 6th

As previously announced, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, February 6th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include a brief power interruption.

The window for the data center maintenance project is scheduled for Sunday, February 6th, from 5:00 AM to 9:00 AM ET.

During the initial phase, teams will power systems down in a prioritized manner so that the most critical systems are the last to power down and first to power up.

The second phase will include an upgrade to our Emergency Power Off (EPO) safety system in the data center. It is during this stage that a brief power interruption will occur.

Once that has been completed, teams will begin powering systems up and testing to be sure that all services are back online.

The following services will be operating from systems on the secondary data center and should not be impacted during the maintenance project:

  • CU*BASE/GOLD
  • Online and mobile banking
  • CU*Talk

Other services, including those listed below, will experience a period of downtime and/or delays during the maintenance window:

  • CU*Spy
  • GoAnywhere
  • Snapshot libraries
  • Hosted email and websites
  • CU*Answers corporate email and websites
  • Credit unions that host equipment at our data center

(Note: these items will be impacted for all CU*Answers, CU*SOUTH, CU*NorthWest and Site-Four credit unions.)

The last power interruption that required shutting down all servers and devices at the production data center was performed in 2012, during an upgrade project that doubled the capacity of the utility power feed to allow us room to grow. With our high-availability strategy in place today, we are able to minimize the impact to members during the early morning hours on February 6th.  This upgrade project in 2022 is another step forward.

At the conclusion of the maintenance project and associated rollovers, a gap analysis report will be published and announced to share with you the details of the event.

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 17th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Mar 14, 2024

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 1:00 AM ET on Sunday, March 10th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Mar 7, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 21, 2024

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Don’t forget: tomorrow morning, we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  The Rollover event is scheduled to begin at 5:00 AM ET (2:00 AM PT) on Wednesday, February 14th, with the rollback scheduled for 6:00 AM ET (3:00 AM… Read more »

Feb 13, 2024

The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 10th. This rollover will enable support teams to perform planned network maintenance at the primary production data center without disrupting core processing.  The rollover… Read more »

Feb 21, 2024

Mark Your Calendar for the Next Online Banking Rollover

Mark Your Calendar for the Next Online Banking Rollover

On Wednesday, February 14th, from 5:00 AM to 6:00 AM ET (2:00 AM to 3:00 AM PT), we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  During this one-hour period, online and mobile banking will run live on servers at our… Read more »

Feb 9, 2024