CU*Answers Network Services launches new revenue sharing SILO program

CU*Answers Network Services is pleased to announce that it has launched a new managed technology services revenue sharing program for Certified CU*BASE Distributors. Partners can select referral or co-delivery models and earn income based on technology products sold and services delivered to Complete Care managed network clients. Called the SILO program by CNS, the program is a great opportunity for partners looking to establish technology management service revenue to partner with a proven service provider with 20 years of experience in managed technology service delivery.

“We’re really excited about this new program,” explains Matt Sawtell, VP of Managed Technology Services at CU*Answers. “It provides new revenue streams for partners while allowing them to deliver a wide portfolio of managed services to their clients. Partners can choose from a referral approach where they participate in the sales process and earn based on volume, or for those looking to build their own internal help desks and managed technology delivery, we have the Certified Delivery Partner, which is a co-delivery of services powered by CNS.”

The program features two SILOs options partners can select including Certified Referral Agent, where partners earn a percentage on annual sales, or Certified Delivery Partner which requires partners to have their own help desk staff to provide Level 1 support services to joint clients.

“This is a solution that helps our partners get in the business of offering technical services to credit unions at low risk and earn from that effort. We’ve been in this business for 20 years and are making our approaches and knowledge available to those that want to engage their marketplace with these important services,” explains David Wordhouse, EVP of Technology at CU*Answers.

For more information on the Program, contact Matt Sawtell.

Network Services transitions to new client facing ticket portal

Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate. […]

Aug 10, 2022

Join Network Services for our September Boot Camp!

Join Network Services for our September Boot Camp!

Join us September 28th and 29th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »

Aug 5, 2022

CU*Answers Network Services Logistics team rebrands to better align with core team functions

Cooperative CUSO CU*Answers recently announced that as its Network Services Logistics team’s responsibilities have grown, it has rebranded as the Procurement and Fulfillment team. The new Procurement and Fulfillment (P&F) team is responsible for sourcing products and software (for internal and external projects), finding alternative solutions, and closely collaborating with project coordinators, network engineers, and […]

Aug 2, 2022

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »

Jul 25, 2022

A Note from Network Services: Potential Impact to Your Legacy Copper Circuits

A Note from Network Services: Potential Impact to Your Legacy Copper Circuits

Potential Impact of FCC 1972 on Your Legacy Copper Circuits – Effective 9/30/2022 On 8/2/2022, The FCC 1972 plan – passed back in 2019 – will go into effect.  This means that carriers are no longer required to sell or support traditional copper lines, including POTS, PRI, T1, MPLS T1, T3 and DS3 circuits.  This… Read more »

Jul 18, 2022

A Note from Network Services: MPLS Data Line Price Increases

A Note from Network Services: MPLS Data Line Price Increases

Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing.  CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party last mile… Read more »

Jul 14, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 8, 2022

A Note from Network Services: MPLS Data Line Price Increases

A Note from Network Services: MPLS Data Line Price Increases

Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing.  CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party last mile… Read more »

Jul 5, 2022

A Note from Network Services: MPLS Data Line Price Increases

A Note from Network Services: MPLS Data Line Price Increases

Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing.  CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party “last mile”… Read more »

Jun 7, 2022

A Note from Network Services: Netwrix Auditor Vulnerabilities

A Note from Network Services: Netwrix Auditor Vulnerabilities

Netwrix has disclosed vulnerabilities to Netwrix Auditor and has released an updated version, version 10.5, to resolve these vulnerabilities.  We urge clients using this platform to review their Netwrix Auditor version information and update to version 10.5 as soon as possible.  Netwrix has indicated that there is no evidence that these vulnerabilities were disclosed to… Read more »

Jun 7, 2022