CU*Answers Network Services announces partnership with Fortinet

CU*Answers Network Services (CNS) is excited to announce new partnership with network security solution provider Fortinet. CNS will begin offering Fortinet’s suite of solutions on September 1, 2022.

“We’ve completed an RFP and due diligence that started back in January,” said Matt Sawtell, VP of Managed Technology Services at CNS. “The breadth and depth of solutions we can offer with Fortinet, in addition to their industry leading position in the market puts us on a good trajectory over the coming years. In a time when cybersecurity has never been more in focus, we believe these new offerings will be highly sought after by many of our clients.”

“Our technical teams were impressed with the product offerings,” added Chris Shelton, VP of Network Infrastructure. “The integration between products is key to effective detection and prevention when you’re looking to orchestrate managed security over a modern network. We are excited to get these new solutions out in the field and that they’ll enable us to do more than ever before.”

Network Services transitions to new client facing ticket portal

Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate. […]

Aug 10, 2022

Join Network Services for our September Boot Camp!

Join Network Services for our September Boot Camp!

Join us September 28th and 29th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »

Aug 5, 2022

CU*Answers Network Services Logistics team rebrands to better align with core team functions

Cooperative CUSO CU*Answers recently announced that as its Network Services Logistics team’s responsibilities have grown, it has rebranded as the Procurement and Fulfillment team. The new Procurement and Fulfillment (P&F) team is responsible for sourcing products and software (for internal and external projects), finding alternative solutions, and closely collaborating with project coordinators, network engineers, and […]

Aug 2, 2022

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »

Jul 25, 2022

A Note from Network Services: Potential Impact to Your Legacy Copper Circuits

A Note from Network Services: Potential Impact to Your Legacy Copper Circuits

Potential Impact of FCC 1972 on Your Legacy Copper Circuits – Effective 9/30/2022 On 8/2/2022, The FCC 1972 plan – passed back in 2019 – will go into effect.  This means that carriers are no longer required to sell or support traditional copper lines, including POTS, PRI, T1, MPLS T1, T3 and DS3 circuits.  This… Read more »

Jul 18, 2022

A Note from Network Services: MPLS Data Line Price Increases

A Note from Network Services: MPLS Data Line Price Increases

Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing.  CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party last mile… Read more »

Jul 14, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 8, 2022

A Note from Network Services: MPLS Data Line Price Increases

A Note from Network Services: MPLS Data Line Price Increases

Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing.  CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party last mile… Read more »

Jul 5, 2022

A Note from Network Services: MPLS Data Line Price Increases

A Note from Network Services: MPLS Data Line Price Increases

Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing.  CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party “last mile”… Read more »

Jun 7, 2022

A Note from Network Services: Netwrix Auditor Vulnerabilities

A Note from Network Services: Netwrix Auditor Vulnerabilities

Netwrix has disclosed vulnerabilities to Netwrix Auditor and has released an updated version, version 10.5, to resolve these vulnerabilities.  We urge clients using this platform to review their Netwrix Auditor version information and update to version 10.5 as soon as possible.  Netwrix has indicated that there is no evidence that these vulnerabilities were disclosed to… Read more »

Jun 7, 2022