[The Pulse] 2021 Disaster Recovery Test Results Now Available

2021 Disaster Recovery Test Results Now Available

Test Period: June 14 – July 1

Now available for your review is a summary of the recent ‘bare metal’ disaster recovery test performed by teams at CU*Answers to restore CU*BASE from tape backup.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for future restoration tests.

While our primary strategy for resilience of the CU*BASE environment involves mirrored systems between the production and high availability data centers with near-real-time data replication, our experience tells us that a tertiary plan is needed should a catastrophic disaster occur.  That would require a rare scenario where systems at both our primary and secondary sites (located 750 miles apart) were unavailable for an extended period of time.  Under those conditions, teams would follow procedures to restore CU*BASE from tape backup.

While we test the capabilities of our high availability systems every six months (HA rollover results can be viewed here), testing a restoration from tape backup is conducted when significant changes are implemented on the system.  Earlier this spring, we changed vendor solutions for encrypting data stored on tapes.  As a result, we scheduled a test to ensure we can decrypt that data and restore the production host with the new vendor solution in place.

The test results were very positive, and we did learn some unique characteristics about the CU*BASE environment as a result of changes such as time zone processing that have shed new opportunities to further enhance resilience.  Overall a very valuable exercise.  One that you can now read about yourself.

We encourage you to download and review the CU*Answers Disaster Recovery Test report as part of your vendor due diligence program. Feel free to reach out to the CU*Answers Business Continuity Team with any questions or comments you have.

Disaster Recovery Test Results

View other recovery reports

Learn More

Being prepared for the next business disruption requires having a well-thought out recovery plan that is regularly maintained, test-validated, and understood by your trained and knowledgeable staff.  This can be difficult to accomplish with limited resources and busy schedules.

The same experienced team who oversees the Business Continuity program for CU*Answers is also available to assist your credit union in developing and testing your recovery plan.  For questions about services available, visit our website, or contact a member of the CU*Answers Business Continuity Team today.

Design and Test Your Recovery Plan

CUSO partners working together to serve the cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to discuss services available to assist credit unions in daily network management and information security compliance. True to the collaborative nature of the cuasterisk.com network, partners combine resources, knowledge, and experience […]

Apr 28, 2022

[The Pulse] Item Processing Services 2022 Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2022 Recovery Test: Report Now Available

Item Processing Services 2022 Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you.  During the week of March 7th, 2022, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from… Read more »

Mar 29, 2022

Report published detailing recent dark data center test by CU*Answers

On February 24, 2022, CU*Answers published the availability of the gap analysis report detailing the results of a Dark Data Center test as part of a remodel project to upgrade the Emergency Power Off (EPO) safety system. Prior to the power interruption at the production data center, member-facing core-processing applications including online and mobile banking […]

Feb 25, 2022

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: February 6 – 13 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed February 6th to 13th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Feb 24, 2022

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, February 13th at 2:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Feb 11, 2022

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The rollover will begin at 2:00 AM ET on Sunday, February 6th with the rollback scheduled for 2:00 AM ET on Sunday, February 13th. During the rollover process, there will… Read more »

Feb 4, 2022

Reminder: Network Maintenance Scheduled for Sunday, February 6th

Reminder: Network Maintenance Scheduled for Sunday, February 6th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, February 6th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 3, 2022

Don’t Forget: The Next HA Rollover is This Weekend – We Need You to Perform a Connectivity Test!

Don’t Forget: The Next HA Rollover is This Weekend – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, February 6th. This rollover will enable support teams to perform planned network maintenance at the primary production data center without disrupting core processing.  The rollover… Read more »

Feb 2, 2022

[The Pulse] 2022 Business Continuity Plan Now Available

[The Pulse] 2022 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2022 Release Now Available As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested… Read more »

Jan 31, 2022

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28th is observed as Data Privacy Day for all industries, including credit unions, to raise awareness and promote privacy and data protection best practices.  Much attention has been gained by the frequency and scope of recent data breaches and by privacy concerns on social media platforms. This attention to data privacy is paving the… Read more »

Jan 28, 2022