Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked.

Every six months, teams at CU*Answers conduct a high availability rollover to direct live production of CU*BASE to the secondary data center. After a period of up to three weeks, production is redirected back to the primary site. “Regular HA rollovers give us the confidence we need, knowing what to expect when disruptive incidents occur,” states Jim Lawrence, VP of Operations and Business Continuity. “Worst-case scenario planning requires you to design and test tertiary recovery plans, should the primary and secondary systems fail.”

While performed less frequently than HA rollovers, restoring systems from backup tape media requires a series of well-documented and orchestrated processes. The timing of this restoration test followed a change in tape encryption vendors to keep up with changes in security and performance enhancements. “In a constantly changing IT environment, regular testing is critical for validating procedures and confirming recovery time objectives. Almost as quickly as the data on the tape becomes stale, so do the procedures to restore it,” says Jim Lawrence.

After debriefing and collection of recovery test notes, teams at CU*Answers will publish a gap analysis report for credit unions to review detailing the event, including challenges observed and lessons learned. Reports from all recent high availability rollover and disaster recovery tests are available on the corporate website.

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

Jun 30, 2022

Data center operations presentation provided to cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations […]

Apr 28, 2022

System Availability website for core processing published by CU*Answers

On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be […]

Apr 6, 2022

CU*Answers conducts a dark data center test as part of their Business Continuity Program

On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the […]

Feb 11, 2022

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021