The Developer’s Help Desk is Ready to Make Your Project Vision a Reality!

The Developer’s Help Desk (DHD) provides a means of facilitating the process by which clients design, build, and mange custom projects in an innovative way.  Our virtual store features over 200 products and services, providing a variety of Off-the Shelf products and services for which CU*Answers has previously developed, as well as the option getting started with a Custom Project request.

Key Benefits of working with the Developer’s Help Desk

  • Our online shopping outlet allows you to easily review and purchase various products and services.
  • Our services are uniquely targeted to clients interested in designing, building and managing projects for themselves.
  • You are the boss, empowered to tell us your vision and contracting only for the services required.
  • Think of DHD as your project’s general contractor, helping determine the level of resources/services needed from CU*Answers, then bidding out the job accordingly.
  • Additionally, our project developers/programmers, technical writers, quality controllers and marketing experts act as subcontractors – you simply pay as per the bid for completing the job.

Whether you’re looking to order a “canned product” (such as converting from one supported EFT switch to another), want to initiate a new Custom Project request, or are interested in professional services to help architect your own solution outside of CU*Answers, the DHD team is happy to assist!

If you would like additional information or have questions, please contact the DHD team by clicking here.

Check Out the 6 NEW Videos for Mobile Banking PIN and Face Authentication!

Check Out the 6 NEW Videos for Mobile Banking PIN and Face Authentication!

We’re excited to share 6 NEW how-to videos on multiple authentication convenience options for It’s Me 247 mobile banking!  These videos detail enrollment, unenrollment and login options for credit union members who wish to use PIN or face authentication for mobile banking.  Take a look at the topics below! PIN Authentication Enroll PIN Authentication Log… Read more »

Jun 30, 2022

Optics Data Zooms in on Member Engagement, Click-by-Click

Optics Data Zooms in on Member Engagement, Click-by-Click

With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization.  Best of all, these data collection options are FREE to activate for Data Warehouse users! Online Banking Optics Data Collection With Online Banking… Read more »

Jun 29, 2022

Don’t Miss Out – Register for Asterisk Intelligence Week at CU*Answers

Don’t Miss Out – Register for Asterisk Intelligence Week at CU*Answers

Join the Asterisk Intelligence team for several educational events!  Between Monday, July 25th and Wednesday, July 27th, we will be hosting on-site training.  Then, on Thursday, July 28th, we will be hosting a series of webinars.  During these courses, we will discuss data analytics, data management, and data warehousing solutions – some courses will focus… Read more »

Jun 27, 2022

Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, July 10th. As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate… Read more »

Jun 27, 2022