Key Resources: Getting Ready for the New Online Banking

This summer, we will be debuting a completely new look-and-feel and user experience for It’s Me 247 desktop and mobile web banking!  This new version of online banking combines both the desktop and mobile versions into a single design that works on every device, whether you are using your phone, tablet or home computer!  This mobile-first design, combined with our new modular infrastructure, will give your credit union new control options over how online banking features are presented to your members.

When will my credit union be receiving the new It’s Me 247 online banking?

The new online banking will be deployed to credit unions in different groups.  Each group will begin with a staff-driven ‘test drive’ period before the new online banking is made live to members.  Group 1 will begin their test drive at the end of June, with additional groups starting their test drive periods in the weeks that follow.  Each credit union’s test drive will last approximately 3 to 4 weeks before the new online banking goes live for members.  The full deployment schedule can be viewed here.

Video – Introducing the New Look of It’s Me 247 Desktop and Mobile Web Banking

A recorded version of the recent ‘early look’ at the new online banking, hosted by Kristian Daniel, is now available for review.  During this recorded webinar, Kristian provides a hands-on look at the new online banking interface, detailing key features such as the login page, customization options, accounts and transfers, favorite features and more.  Click here to view the video!

We are also working on a short member-facing video that you will be able to post on your website so members can see.  Keep an eye on the Kitchen and your inbox for news about when this video will be ready.

Kitchen resources

Several resources are available on the CU*Answers Kitchen page, including a link to frequently-asked questions, a demo app of the new Mobile First design and a log of all relevant communications sent.  You can visit the Kitchen page by clicking here.

“What You Need to Know!”

Below is a link to a PDF flyer which details key information for your staff regarding the rollout of the new It’s Me 247 online banking.  This flyer includes an overview on what to communicate to your members, changes you can expect to your credit union’s website and what you should be doing to prepare.

Download the PDF Flyer

Keep an eye on your inbox!  In the coming weeks, we will be rolling out a series of emails that will provide a closer look at features of the new online banking.

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