Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three week period. The rollover will begin at 3:00 AM ET on Sunday, April 18th, with the rollback scheduled for 3:00 AM ET on Sunday, May 9th.
During the rollover process, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a splash page will be presented). Throughout the rollover process, ATM and credit card transactions will continue to operate in stand-in mode at the switch.
Please note: We will be posting any/all issues related to the HA Rollback event to the CU*BASE Alerts page, compiled into a single alert located here. We will not be sending out any emails regarding individual issues for the HA Rollback. If you encounter any issues during or after the rollback period, please refer to the CU*BASE Alerts page to see if it is currently a known issue.
As a reminder, we strongly encourage that someone at each branch tests connectivity to the HA data center from a GOLD workstation prior to the rollover event. If you have not yet done so, please use the links below to complete one or both of the connectivity tests.
- Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
- Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930
Please contact the CU*Answers Network Services Help Desk at email@example.com if the tests above are unsuccessful.