At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team.
The Client Services and Education Team specializes in a number of areas. From the client perspective, we are the frontline for software questions, education and to some extent, light consulting.
Have questions? If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the Answer Book. In fact, we encourage you to use the Answer Book for any question you need to ask of a Client Service Representative.
The Answer Book is a secure site where you can communicate questions to our Client Service staff. That means you can include any details you like – even member account numbers or other private details you would normally never include in a regular unsecured email – and the data will remain private and secure.
If you are not registered for Answer Book, please give us a call at 800.327.3478 ext. 255 for registration details.
CU*Answers Network Services is a managed technology service provider, specializing in cybersecurity, business continuity, high availability, hardware, software, and services sales and support. Our AdvantageCIO division provides strategic technology planning, IT compliance, risk management and virtual CIO services. We bring over 17 years of experience and serve more than 200 credit unions and financial firms across the country.
Have questions? Please log into Helpdesk. If you would like to request access, please contact CU*Answers Network Services for assistance at helpdesk.cuanswers.com.
Getting in touch with CU*Answers is easy! We even have a brochure that can inform you of “Who’s Who” within our organization. To start up a conversation, click here to view our list of contacts.