Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover is scheduled for Sunday, March 7th.
Instead of the typical one-week rollover, this rollover will occur over a three week period as we perform system maintenance on PROD. The rollover will begin at 3:00 AM ET on Sunday, March 7th with the rollback scheduled for 3:00 AM ET on Sunday, March 28th.
Prior to this rollover, we strongly encourage that someone at each branch tests connectivity from a GOLD workstation. Additionally, if your credit union has any employees who are working remotely, we recommend asking them to perform the connectivity test as well. Use the links below to complete one or both of the connectivity tests.
- Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
- Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930
Please contact the CU*Answers Network Services Help Desk at email@example.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the March 7th rollover event.
Additional details about the HA rollover will be provided in future announcements as we get closer to the date.