The Next Data Warehouse Upgrade Arrives in March

Attention Data Warehouse Subscribers: Beginning 3/7/2021, your Data Warehouse library will be temporarily unavailable until 3/28/2021 while CU*Answers performs upgrades to our Production server.  During this time, all CU*Answers online credit unions will be running off our High Availability server.

Because the Data Warehouse library (FILExxDW) is stored on Production and not replicated to HA, any access to your Data Warehouse will be suspended during this time.  Additionally, because this upgrade period will be longer than normal, we will be waiving both the base fee and storage space fee for the month of March.

What this means to you as a Data Warehouse Subscriber

  • If you are currently utilizing Phone Optics data, data will NOT be collected between 3/7/2021 – 3/28/2021.  Data will begin collecting again once we roll back to our Production server.
  • If you are currently using any Automated Queries to create data within your Data Warehouse, you may wish to temporarily adjust your Automated Queries to create data within your QUERYxx library and/or suspend your Automated Queries for the short period of time.
  • If you are uploading 3rd Party data to your Data Warehouse, this data will temporarily be unavailable during the time that CU*Answers will be running off our High Availability server but will be available again once we rollback to production servers.
  • If there is data stored in your Data Warehouse that you currently utilize on a frequent basis, this data will be unavailable during the time that CU*Answers will be running off our High Availability server.  You may move this data temporarily to your QUERYxx library if the data is needed during the short period of time the Data Warehouse will be unavailable.

Have any questions?

Please reach out to the Asterisk Intelligence team (ai@cuanswers.com) if you have any additional questions.  We are excited about all the great things coming for our Data Warehouse subscribers in 2021 and look forward to our continued efforts to support your credit union’s Data Warehouse initiatives!