A Quick Reminder About Accessing Your TLC 360 Learning Center

As your credit union was recently upgraded to TLC 360 Learning Center, we wanted to remind you of the new URL for accessing the site.  Your new URL is: https://cuanswers000.cutrainingonline.com/tlc360. Please note: the ‘000’ following ‘cuanswers’ in the URL is a stand-in for your credit union number.

The credit union number is the same as the three digits you use when logging into CU*BASE.  For example, if the name you use for logging into CU*BASE was ‘SuzieQ118’, then the number in the URL would be ‘118’ (ex. https://cuanswers118.cutrainingonline.com/tlc360).

Please note: with this new interface, the security is keeping your data safer than ever before.  To ensure you have a seamless experience, we encourage you to review your browser settings in the security document available here.

If you have any questions, please contact us via email at support@cutraining.com or via phone at 1.888.466.1634 ext. 2.

How Do I Request Upload/Download Permissions for CU*BASE?

How Do I Request Upload/Download Permissions for CU*BASE?

Need to grant upload/download permissions in CU*BASE to one of your employees?  Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form.  You will need to provide the following when submitting the request: Authority needed Employee name CU*BASE User ID Signature… Read more »

Feb 10, 2023

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Feb 1, 2023

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 3, 2023

Join Us for CU*BASE 22.12 Release Training!

Join Us for CU*BASE 22.12 Release Training!

CU*BASE 22.12 is coming soon – join our upcoming release training session! The 22.12 release of CU*BASE will be arriving on December 4th for Online and Site-Four clients, and on December 11th for Self-Processing credit unions.  CU*Answers will be hosting a training session for the upcoming release. During this Release Training session, Keegan Daniel and… Read more »

Dec 16, 2022