Video Now Available: Virtual StrongBox for Secure Document Exchange

Virtual StrongBox and CU*Answers have received questions from your credit union peers on how to use the standard version of VSB digital vault to collect documents from members during these challenging time.  Check out a video recording of our recent session for a discussion on the powerful document collection, protection and exchange platforms integrated inside your CU*Answers online banking product.

This video covers information including:

  • What you can do with the standard version digital vault you currently have (or can have)
  • How to securely collect documents from members and non-members without a username and password
  • Premium version – exchange, advanced search and multi-file download capabilities, and how these can transform remote interactions
  • Current use cases by your peers

View the Video

The 22.05 Imaging Solutions Release is Now Available

The 22.05 Imaging Solutions Release is Now Available

The Imaging Solutions 22.05 Release is available for all online CU*Spy Imaging Credit Unions as of Sunday, May 15th, 2022. Highlights of the 22.05 Imaging Solutions Release include: Color Photo IDs for Enhanced Online Clients New eDOCSignature Features Draw a Date Picker Draw a Memo Field Draw a Drop-down list Important Security Updates Take a… Read more »

May 16, 2022

The People Behind the Brands – Meet Imaging Solutions

The People Behind the Brands – Meet Imaging Solutions

Imaging Solutions helps credit unions archive their data and work with members remotely, with support options for desktop and mobile devices.  Imaging Solutions provides the ability to view statements and reports through CU*Spy and It’s Me 247 online banking, with iDOC allowing users to save receipts, loan forms, member forms and more. Today we’re placing… Read more »

Apr 8, 2022

Imaging Due Diligence: Can You View Reports and Statements on Your CDs/DVDs from 2003 – 2013?

Imaging Due Diligence: Can You View Reports and Statements on Your CDs/DVDs from 2003 – 2013?

Are you able to view the statement or report information stored on your credit union’s CDs or DVDs from 2003 to 2013?  Don’t know?  Then now is the perfect time to start auditing your important records and making sure that your credit union will be able to produce the data that you state you have…. Read more »

Mar 24, 2022

Give Your Members a Fresh Perspective with Vertical Receipts!

Give Your Members a Fresh Perspective with Vertical Receipts!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This new, easier-to-read format will be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress… Read more »

Feb 16, 2022

Give Your Members a Fresh Perspective with Vertical Receipts!

Give Your Members a Fresh Perspective with Vertical Receipts!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This new, easier-to-read format will be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress… Read more »

Feb 9, 2022

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Dec 21, 2021

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t be left out – give your members the benefits of Vertical Receipts!  Make the switch from the traditional horizontal layout and your members will be able to see all of their transactions (almost 600 items!) on a single receipt! Sign Up Today The new, easier-to-read vertical format will be used for any receipt from… Read more »

Nov 4, 2021

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The Imaging Solutions 21.10 Release will be available for all online CU*Spy Imaging Credit Unions on Monday, October 11th, 2021. ProDOC will prompt your staff to upgrade that day, please select “Yes”. Highlights of the 21.10 Imaging Solutions Release include: iDocVAULT Update Multiple Indexes eDOCSignature Upgrades for Enhanced Online Vault Clients Create Form Templates Create… Read more »

Oct 6, 2021

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

This message applies to all online credit unions using CU*Spy Images for receipts, photo IDs, loan documents, and membership forms. On Monday, August 16th, we will be making a configuration change in ProDOC that launches eDOCSignature using your workstation’s default web browser.  In the past, this has been defaulted to Internet Explorer.  This change supports… Read more »

Aug 12, 2021