Is This a Project for Developer’s Help Desk?

CU*Answers empowers credit unions to strengthen the credit union movement by working together to enhance the tools we all utilize every day.  Enhancements to CU*BASE normally fall under two primary criteria: improvements to existing functionality and custom development projects.  Have you ever wondered what the differences are?

Our credit unions have amazing ideas on how to enhance the tools credit unions staff members like yourselves use every day!  Making such a change could affect everyone in the CU*Answers family – some changes save you time, others drive your business.  The CU*Answers Idea Form process is a means that allows you to make a case for what you need.  The Idea Form process is like a suggestion box: it’s a method to ask for an enhancement, a new feature, maybe a new report.  Find out more about the Idea Forms Here.

Sometimes an enhancement to an existing feature is not what you need to meet the operational needs of your credit unions or your members’ expectations.  In this case, you need a strategy for developing custom software with CU*Answers.  This is where the Developer’s Help Desk  (DHD) comes in.  DHD is uniquely positioned to help you envision your case, develop a strategy and help bring your plan to life.  DHD Consultants stand at the ready to assist credit union executives and managers of all experience levels in navigating  the 6 major development phases of custom projects: Think it, Write it, Fund it, Build it, Launch it, Support it.  DHD makes getting started with a custom programming project easy!

DHD features many off the shelf products ready to deploy or activate for your credit union.  These products typically represent a newer project that has been completed for a peer; these types of solutions are easily modified for other CU*BASE clients to benefit, and in most cases, are offered at a lower price point.  Check out the DHD online store to see what others have been up to!

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Jan 27, 2022

Network Maintenance Scheduled for Sunday, February 6th

Network Maintenance Scheduled for Sunday, February 6th

As previously announced, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, February 6th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Jan 27, 2022

Another Cooperative Investment Opportunity!

Another Cooperative Investment Opportunity!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Check out the participation loan offering that this credit union has exclusively for you, their cuasterisk.com network partner! Bluestone Federal Credit Union   Bluestone Federal Credit Union in Sioux Falls, SD is looking to expand their loan portfolio by purchasing up to 90% positions in some consumer loans.  Bluestone… Read more »

Jan 25, 2022

Use the Tools You Own to Meet the Changing Financial Needs of Your Members

Use the Tools You Own to Meet the Changing Financial Needs of Your Members

CU*BASE offers robust toolsets that can help you meet the changing financial needs of your members and your community while ensuring the maximum benefit to your revenue, supporting dividend rewards to your members, and verifying that service charges and operating fees are accounted for.  Interested in reviewing these items?  Visit our online store to check… Read more »

Jan 25, 2022

CU Info Offers a Convenient Way to Update Your Credit Union’s Information!

CU Info Offers a Convenient Way to Update Your Credit Union’s Information! Wouldn’t it be great to update hours instantly?  No more waiting or emailing thanks to CU Info, powered by CU*Publisher.  With CU Info, it’s your product on your schedule! What Info Can I Manage? In addition to managing the members of your CU*Publisher… Read more »

Jan 25, 2022

Take a Look at the CU*Answers University Courses for February!

Take a Look at the CU*Answers University Courses for February!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in February!   Wednesday, February 2 2:00 PM – 2:30 PM ET Vendor Management 101 Register for web conference   Thursday, February 3 3:00… Read more »

Jan 24, 2022