Is Your Staff Ready for the Next Disruption or Security Incident? We Can Help.

A credit union can invest in technology, write comprehensive contingency plans, and check all of the compliance boxes – but if effective response and recovery is not part of regular day-to-day activities, business disruptions can catch you by surprise, last longer than they should, and increase the level of frustration for you, your staff and your members.

The experienced Business Continuity team at CU*Answers can help you design and implement an ongoing awareness and training program that prepares your staff to promptly and effectively respond to unexpected disruptive events.  A certified Business Continuity professional will work with your team from start to finish to:

  • Assess your current Awareness and Training program to identify any gaps in the level of preparedness.
  • Identify the team and determine the goals and objectives of the program.
  • Develop the roadmap and schedule of activities for improving preparedness.
  • Design and provide a kick-off presentation to educate staff on emergency and recovery procedures and introduce the plan and program.
  • Provide recommendations and content for program educational materials.
  • Facilitate a tabletop exercise with your response team for additional training (optional).
  • Document the plan and program in a report that can be presented to your Board of Directors.

Interested in launching a Business Continuity Awareness Training program at your credit union?  Click below to visit our store page and get started!

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Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability Rollback event that will be occurring this weekend.  The Rollback process will begin Sunday, May 21st at 2:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

May 19, 2023

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 2:00 AM ET on Sunday, May 14th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

May 10, 2023

Don’t Forget: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Don’t Forget: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »

May 2, 2023

Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »

Apr 26, 2023

Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »

Apr 17, 2023

The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »

Apr 10, 2023

[The Pulse] Item Processing Services 2023 Disaster Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2023 Disaster Recovery Test: Report Now Available

Item Processing Services 2023 Disaster Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you.  During the week of March 6th, 2023, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations… Read more »

Mar 20, 2023

[The Pulse] 2023 Business Continuity Plan Now Available

[The Pulse] 2023 Business Continuity Plan Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently completed the 2023 CU*Answers Business… Read more »

Jan 30, 2023

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: December 20 – 22 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed December 20th to 22nd for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Jan 27, 2023