Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover is scheduled for the morning of Sunday, March 8.
What’s unique about this HA rollover is that we will be operating live on a new HA server installed back in November. It is important that you test connectivity to this new HA server as soon as possible, so that any issues can be resolved prior to the scheduled rollover.
Even if CU*Answers manages your firewall, we strongly encourage that someone at each branch tests connectivity from a GOLD workstation. Use the links below to complete one or both of the connectivity tests.
- Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
- Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930
Please contact the CU*Answers Network Services Help Desk at email@example.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the March 8th rollover event.
Additional details about the HA rollover will be provided in future announcements as we get closer to the date.