Join Us this Spring for CEO & Senior Executive School 2020!

A Special Event for Credit Union Leaders!

CEO & Senior Executive School 2020 offers opportunities for CEOs and senior leaders to engage in academic discussions about CU*BASE tools and how these can be used to find new opportunities among each credit union’s members.  During this week-long event, attendees will interact with each other and CU*Answers CEO Randy Karnes, discussing topics that include building trust with cooperative owners, developing delivery channels for customers and owners, building a firm with digital intelligence, and adopting a retail strategy.

Each of the 2020 courses will be hosted in-person at our Grand Rapids headquarters.  This year’s event will be hosted in late March and early April – enjoy the warmer spring weather while joining us for any/all courses you’d like to attend!

Monday, March 30

2:00 PM – 4:00 PM ET

Introduction to Asterisk Intelligence and the CU*Answers Business Intelligence Help Desk


Tuesday, March 31

9:00 AM – 10:00 AM ET

Building Trust with Cooperative Owners: CUSOs and CUs

11:00 AM – 12:00 PM ET

Understanding the CU*Answers SDLC and Promoting Projects

1:00 PM – 2:00 PM ET

Adopting and Highlighting a Retail Strategy as a Senior Executive

2:30 PM – 4:30 PM ET

Evolving Retail Strategies Tactically: Facing the Inevitable Internet Influence


Wednesday, April 1

9:00 AM – 10:00 AM ET

Building a Firm with Digital Intelligence and Proving It to the Marketplace

11:00 AM – 12:00 PM ET

Data Warehouse Strategies for CEOs: Do They Fit with Your Future Plans?

1:00 PM – 2:00 PM ET

Database Management: Tool Spotlight for CEOs

2:30 PM – 3:30 PM ET

Getting Started with Unique Data Management (UDM) for CEOs

4:00 PM – 4:30 PM ET

Using Data to Turn Your Board into Collaborative Analysts


Thursday, April 2

9:00 AM – 10:30 AM ET

Action Through Consumer-Owners: Developing Delivery Channels That Face Both Personas

11:00 AM – 12:00 PM ET

Reporting Up and Delegating Down: Building Trust with Your Team and Your Board

1:00 PM – 2:00 PM ET

Expanding Your Audience for Data: Analytics Booth as the Foundation

2:30 PM – 4:30 PM ET

CU*BASE Management Tools for CEOs: Leadership Dashboards & Visual Analytics Tools (VAT)