POSTPONED: Join Us this Spring for CEO & Senior Executive School 2020


Based on conversations with our clients and in consideration of their teams and plans, we have decided to postpone our 2020 CEO & Senior Executive School.  We will be selecting a new date soon and will notify you of the updated schedule sometime within the next 60 days.

We wish your teams and families the best.  Please reach out to us if you have any questions or concerns – as always, we will be here.


A Special Event for Credit Union Leaders!

CEO & Senior Executive School 2020 offers opportunities for CEOs and senior leaders to engage in academic discussions about CU*BASE tools and how these can be used to find new opportunities among each credit union’s members.  During this week-long event, attendees will interact with each other and CU*Answers CEO Randy Karnes, discussing topics that include building trust with cooperative owners, developing delivery channels for customers and owners, building a firm with digital intelligence, and adopting a retail strategy.

Each of the 2020 courses will be hosted in-person at our Grand Rapids headquarters.  This year’s event will be hosted in late March and early April – enjoy the warmer spring weather while joining us for any/all courses you’d like to attend!

Monday, March 30

2:00 PM – 4:00 PM ET

Introduction to Asterisk Intelligence and the CU*Answers Business Intelligence Help Desk


Tuesday, March 31

9:00 AM – 10:00 AM ET

Building Trust with Cooperative Owners: CUSOs and CUs

11:00 AM – 12:00 PM ET

Understanding the CU*Answers SDLC and Promoting Projects

1:00 PM – 2:00 PM ET

Adopting and Highlighting a Retail Strategy as a Senior Executive

2:30 PM – 4:30 PM ET

Evolving Retail Strategies Tactically: Facing the Inevitable Internet Influence


Wednesday, April 1

9:00 AM – 10:00 AM ET

Building a Firm with Digital Intelligence and Proving It to the Marketplace

11:00 AM – 12:00 PM ET

Data Warehouse Strategies for CEOs: Do They Fit with Your Future Plans?

1:00 PM – 2:00 PM ET

Database Management: Tool Spotlight for CEOs

2:30 PM – 3:30 PM ET

Getting Started with Unique Data Management (UDM) for CEOs

4:00 PM – 4:30 PM ET

Using Data to Turn Your Board into Collaborative Analysts


Thursday, April 2

9:00 AM – 10:30 AM ET

Action Through Consumer-Owners: Developing Delivery Channels That Face Both Personas

11:00 AM – 12:00 PM ET

Reporting Up and Delegating Down: Building Trust with Your Team and Your Board

1:00 PM – 2:00 PM ET

Expanding Your Audience for Data: Analytics Booth as the Foundation

2:30 PM – 4:30 PM ET

CU*BASE Management Tools for CEOs: Leadership Dashboards & Visual Analytics Tools (VAT)