ATTENTION ONLINE CREDIT UNIONS
Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will continue providing live production of CU*BASE from the HA data center, and will be running on a new system until the scheduled rollback at 3:00 AM ET on Sunday, March 15.
During both the rollover and rollback process, there will be an interruption lasting approximately 90 minutes for CU*BASE core-processing applications, including CU*Talk audio response and It’s Me 247 online banking (a splash page will be presented).
What’s unique about this HA rollover is that we will be operating live on a new HA server installed back in November. It is important that you test connectivity to this new HA server as soon as possible, so that any issues can be resolved prior to the scheduled rollover.
Even if CU*Answers manages your firewall, we strongly encourage that someone at each branch tests connectivity from a GOLD workstation. Use the links below to complete one or both of the connectivity tests.
- Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
- Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930
Please contact the CU*Answers Network Services Help Desk at email@example.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the March 8th rollover event.