ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS
What Are We Doing?
We will be migrating clients from Kaseya Cloud backups to Veeam backups. This will affect all current Kaseya Cloud Backup clients.
Why Are We Doing This?
We are making this change in order to standardize our backup technologies, which will improve backup experience and support.
When Are We Doing This?
We will begin this process immediately and will finish by the end of March. We will communicate all changes during the process via ticket updates.
How Will This Impact You?
Clients will see a change in reporting and will now receive the Veeam Reports instead of Kaseya reports. Clients who currently receive both will only receive Veeam Reports going forward.
What Do You Need To Do?
No client action is needed. We may need to reboot a server for software installations, but we will coordinate this as needed via ticket updates.
We will install the Veeam backup and Replication Console on the Data BP, or on the Veeam Agent for clients who don’t have a DataBP. We will replicate the Kaseya Cloud backup settings in Veeam. There should be no downtime or gaps in the backups. Both products can be run side-by-side until the Veeam backups are in full compliance. Kaseya Cloud backups will not be deleted until your current retention policy is met in Veeam.
Your backups will continue to be encrypted both while onsite and while in the Cloud with Veeam. The offsite data will continue to reside in our Kentwood data center, on the same physical hardware.
If you have questions or concerns, please contact the Help Desk at extension 266, or by email.