A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade

What Are We Doing?

We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware.

Why Are We Doing This?

The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks.  To expand on existing capabilities, we’ve made a major investment in the infrastructure needed to carry these services into the future.

When Are We Doing This?

We will be moving RMM services over to the new server hardware the morning of Sunday, February 23rd.  This process will being at midnight ET.  While we expect the downtime to be brief, we are extending the maintenance window until 5:00 AM ET to provide ourselves time to validate, test and rollback if necessary.

How Will This Impact You?

The Kaseya RMM System will be down briefly the morning of Sunday, February 23rd while we update DNS records for the system.  Your managed agents will automatically start checking into the new servers when they are brought online.  During the maintenance window, monitoring and alerting will be delayed.  However, there will be no gaps in data collection or reporting.

What Do You Need To Do?

No action is required on the part of our clients during the upgrade process.  We do ask that clients who utilize RMM please test their logon to the system after the upgrades have been completed and the servers have been brought online.

 

If you have questions or concerns, please contact the Help Desk at extension 266, or by email.

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