There’s Still Time to Join This Week’s Xtend Webinars

Coming Up This Week!

Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge.

 

Tuesday, January 21

2:00 PM – 2:30 PM ET

Contact Center Services Webinar

With the Xtend Contact Center, we offer many ways to reach out to members, boost customer interaction and create easy ways to access credit union amenities.  The Xtension Contact Center has varying services available including custom call campaigns that you’re able to organize depending on your needs.  Among the Xtension Contact Center services are inbound member service calls, targeted outbound campaigns, web chat, and others that will be discussed in the webinar!

 

Wednesday, January 22

2:00 PM – 2:30 PM ET

Xtend Data Analytics Webinar

Xtend Data Analytics dives deeper into your membership and their behaviors to improve the way credit unions are communicating with their members.  Whether it’s evaluating your phone services, the members that hold your credit card, or a recent marketing effort, our Data Analytics department strives to find you answers to your everyday questions, and pose more advantageous inquiries regarding your member comprehension.

 

Thursday, January 23

2:00 PM – 2:30 PM ET

Business Texting for Credit Unions

Two-way texting for credit unions is powered by Zipwhip, making things convenient and personable for your members by text-enabling your existing landline.  This powerful communication tool is beneficial to both your members and your staff when trying to assist with many member needs.  Your members will be able to text things like “HOURS” and automatically receive your pre-configured response, putting YOU in control.  Other options include applying for loans via an online loan application (if your credit union provides a mobile-friendly option).

You can test it for yourself to experience how easy it is – text “PRICING” to (866) 981-4983 and receive an automatic reply in seconds!