Developer’s Help Desk Reflections: Q4 Newsletter

As we wrap up 2019, Developer’s Help Desk would like to introduce two key leaders per our custom development processes.  Read the Developer’s Help Desk Q4 Newsletter to hear more on the following topics:

  • Lorie Morse, AVP of Integrated Technologies, discusses the steps involved in receiving custom requests and how these are presented to the DHD Project Team, including the bid process and final approval.
  • Kim Claflin, Manager of Custom Services Development, explains her duties in gathering requirements from credit unions and vendors to determine the scope of a project, as well as communicating project statuses and overseeing data.

During the fourth fiscal quarter of 2019, the DHD team received 147 custom project requests and completed 94 custom projects, which represented 3,075 programming hours.  These statistics and more can be viewed within the Q4 Newsletter!

It’s Cybersecurity Awareness Month! Incident Response for an Information Security Program

It’s Cybersecurity Awareness Month!  Incident Response for an Information Security Program

Cybersecurity has become an increasingly important subject for financial institutions to invest in and a key component of any successful information security program along with active participation from credit union executives and board members.  Julie Gessner, VP of CMS Sales, recently interviewed key staff at CU*Answers to get their input on hot topics relating to… Read more »

Oct 18, 2021

Don’t Miss This Week’s Proving Data Strategies: Online Banking Optics

Don’t Miss This Week’s Proving Data Strategies: Online Banking Optics

Join the Asterisk Intelligence team as they review the new Online Banking Optics data set and the new dashboard #1100: Online Banking Optics Lite.  Use Online Banking Optics to analyze member engagement and habits with your digital services, understand online service penetration, and study member’s non-transactional needs.  Previously unknown and unavailable information like, ‘How many… Read more »

Oct 18, 2021

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: September 12 – 26 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 12th to 26th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Oct 15, 2021

Proving Data Strategies: Online Banking Optics

Proving Data Strategies: Online Banking Optics

Join the Asterisk Intelligence team as they review the new Online Banking Optics data set and the new dashboard #1100: Online Banking Optics Lite.  Use Online Banking Optics to analyze member engagement and habits with your digital services, understand online service penetration, and study member’s non-transactional needs.  Previously unknown and unavailable information like, ‘How many… Read more »

Oct 15, 2021

It’s Cybersecurity Awareness Month! Improving Security Through Encryption

It’s Cybersecurity Awareness Month!  Improving Security Through Encryption

Cybersecurity has become an increasingly important subject for financial institutions to invest in and a key component of any successful information security program along with active participation from credit union executives and board members.  Julie Gessner, VP of CMS Sales, recently interviewed key staff at CU*Answers to get their input on hot topics relating to… Read more »

Oct 13, 2021