CU*Answers, the West-Michigan based cooperative CUSO, updated their flagship product CU*BASE® to version 19.10 on October 20, 2019 for their online clients, adding features that offer convenience, improved functionality, and powerful analytics. Kasey Woodhead, assistant manager of Client Services and Education explains, “Featured updates include the ability to update collateral records with the Kelly Blue Book Value, additions to data tables for CECL analysis, and a new BSA/SAR report to research structuring. The member experience has also been enhanced as they now have the ability to pay loan accounts through Remote Deposit Capture and there are new member eAlerts for account activity.”
Kasey further elaborated by stating, “Not all of these enhancements come from the minds of our developers, but also from the cooperative they are a part of. Clients of CU*Answers can submit ideas to improve existing functionality or suggest new tools.” For this release, Greater Metro Credit Union and Forest Area Federal Credit Union provided ideas on how to improve the Investment Manager report, making it easier to generate content for board reports, while Honor Credit Union assisted with the creation process of HSA certificates in CU*BASE. Emily Dao, Client Service Representative, said when asked about clients contributing content to CU*BASE, “I recommend to clients our Submit an Idea form whenever they request something our system currently does not have the capability to do, that many clients would benefit from. Clients fill out a brief form and can choose who it is sent to—it can even be directed to our CEO, Randy Karnes!”
The next major release, 19.12, is scheduled for implementation on December 15, 2019. Interested individuals can see what exciting features are planned by visiting the Kitchen page on CU*Answers’ website.