CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included.
“Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block of hours approach, which we had previously bundled with these agreements, to an unlimited support model removes a big speed bump to us doing that. Now instead of having to ask a client if they would like to use their block of time, we can simply get the work done.”
“As with all of CU*Answers, Network Services is looking every year to add some more value to what we do for our clients and owners,” added Dave Wordhouse, EVP of Technology. “It will lower the cost of doing business with us and will give our team the ability to expedite getting all a credit union’s support needs addressed.”
The changes to the agreement will go into effect on October 1st for all existing Complete Care clients and will be the standard for all new clients in the future.