The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 23. $169 million-dollar NorthStar Credit Union services over 15,000 members in Illinois. “It is always a good feeling when a client returns,” said Jerry Collins, the collections manager. “It shows that our product is a value add to the credit union industry and that we are doing the right things.” The Lender*VP Collections team can customize and tailor a collection program including delinquencies and negative accounts to fit any credit union’s specifications.
The Lender*VP Collections team serves as a partner for collections for many of the over 250 clients using CU*Answers across the country. Some credit unions are permanent fixtures who have been partners for years and some prefer a ‘repair and return’ policy. In either case, Lender*VP Collections is there to support the clients of its 100% credit union-owned cooperative CUSO.