Warehouse Spotlight – Phone Optics Data Collection

Phone Optics allows you to study phone support beyond wrap-up codes and trackers.  The Data Warehouse is the only place capable of storing the optional Phone Optics data set in CU*BASE.

Do you know what member phone engagements really involve?

Use the Data Warehouse space (purchase required) to store the special Phone Optics data set.  Collect between 1 to 6 months of data, then analyze it for insights into the habits and patterns of member phone support interactions.

See the 40+ data points recorded with Phone Optics:

Phone Optics: Tracking Action Items

Or, click below to purchase your Data Warehouse:

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Asterisk Intelligence is your support desk for Data Warehouse, data analytics, and all data strategies at CU*Answers.  Contact AI at ai@cuanswers.com or 800-327-3478 x 870.