Phone Optics allows you to study phone support beyond wrap-up codes and trackers. The Data Warehouse is the only place capable of storing the optional Phone Optics data set in CU*BASE.
Do you know what member phone engagements really involve?
Use the Data Warehouse space (purchase required) to store the special Phone Optics data set. Collect between 1 to 6 months of data, then analyze it for insights into the habits and patterns of member phone support interactions.
See the 40+ data points recorded with Phone Optics:
Phone Optics: Tracking Action Items
Or, click below to purchase your Data Warehouse:
Asterisk Intelligence is your support desk for Data Warehouse, data analytics, and all data strategies at CU*Answers. Contact AI at ai@cuanswers.com or 800-327-3478 x 870.
