The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone!
Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight. Then, from midnight until 7:30 AM ET, all calls will be directed to the Operations team.
While Network Services has staffed three shifts for the past ten years for scheduled maintenance, upgrades and releases, this will be the first time we will be answering phone calls outside of our daytime business hours. We look forward to assisting our clients with this expanded support capability!