It’s time to apply upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD). These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.
Additionally, please note that with these upgrades, once a user opens one print session and signs in, any other print sessions the user opens will sign in automatically.
Your IT staff can perform these upgrades starting today – for complete instructions, check out the AnswerBook items below:
The new version of IBM client access has been tested with all CU*Answers supported printers. If you are currently using an unsupported printer, this may affect functionality of printing from GOLD after upgrading to the new version of IBM. For a list of supported printers, click here.
If you are a Managed Services Client, we will take care of this process for you.
Not currently a Managed Services Client? Visit the CU*Answers Online Store today to learn more about the ways we can support your credit union!
If you have any questions, or if you are encountering any difficulties completing the upgrades, please contact the Help Desk at extension 266, or by email.