A Note From the Help Desk: Complete Care Billing Changes


Complete Care Billing Changes

Starting this month, Network Services will be making some changes to the managed technology services billing codes that appear on your invoice.  We are implementing these changes in order to reduce the tax liability for the services we provide to you.

Instead of seeing the W1230 code as one lump sum to cover the Complete Care services, you will now see W1000, which covers the licensing costs for the firewall management component, and W1239, which covers the licensing costs for our remote monitoring and management software.  The remainder of your Complete Care management fees will continue to be listed under the W1230 code.

This change will not affect your cost for the month of August, but future additions and removals will be reflected in the W1000 and W1239 codes.  If you have any questions or concerns, please reach out to our team at: netserv@cuanswers.com