High Availability Rollover Scheduled
Sunday, May 20 – Wednesday, May 23
Originally scheduled for March 25-28, the next CU*Answers Rollover event has been rescheduled for May 20-23. During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10:00 PM ET on Sunday, May 20. We will continue providing live production of CU*BASE from the HA data center until the scheduled rollback at 10:00 PM ET on Wednesday, May 23.
During both the rollover and rollback process, there will be an interruption lasting approximately 30-60 minutes for CU*BASE core-processing applications, including CU*Talk audio response and It’s Me 247 online banking (a splash page will be presented).
We recommend as a proactive step that you test connectivity from your credit union’s network to the HA data center prior to the rollover event.
Pre-Rollover Connectivity Test
If you have not recently tested connectivity to the HA data center from at least one GOLD workstation at each branch, please do so as soon as possible to allow time for troubleshooting if necessary. Use the links below to complete one or both of the connectivity tests.
- Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
- Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930
Please contact the CU*Answers Network Services Help Desk at email@example.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the May 20th rollover event.