Reminder – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS

Configuration Changes for iSweep

Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep, or to sign into ProDOC.  We are making the configuration changes detailed below based on the direction that Microsoft is taking, and to improve overall network security.

How Does This Affect Me?

CU*Answers Network Services has determined that this update causes Windows 10 workstations to be unable to access shares on the iSweep or sign into ProDOC. This may cause interruptions to your documents being transferred from the workstation to your iSweep.

What Are We Doing?

CU*Answers Network Services will be joining the iSweeps to a domain for our managed clients.

What Should You Do?

For our un-managed clients, we have provided a link below for instructions on how to add a gweep to your domain. We have created local administration accounts on the gweep for you to add it and will need you to contact the Help Desk (ext 266) for the credentials. We will need you to complete this by 5/30/18 to maintain integrity of your electronic documents.

https://kb.cuanswers.com/cuanswers/int/kbdetail.aspx?kbid=4344

These changes are mandatory, otherwise your Windows 10 workstations will be unable to access shares in iSweep or access ProDOC.

For more information on the update, click here.

 

If you have questions, please contact the Help Desk at extension 266, or by email.