[The Pulse] Reminder: HA Rollover Scheduled for March 25-28

High Availability Rollover Scheduled

Sunday, March 25 – Wednesday, March 28


During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10:00 PM ET on Sunday, March 25. We will continue providing live production of CU*BASE from the HA data center until the scheduled rollback at 10:00 PM ET on Wednesday, March 28.

During both the rollover and rollback process, there will be an interruption lasting approximately 30-60 minutes for CU*BASE core-processing applications, including CU*Talk audio response and It’s Me 247 online banking (a splash page will be presented).

We recommend as a proactive step that you test connectivity from your credit union’s network to the HA data center prior to the rollover event.

Pre-Rollover Connectivity Test

If you have not recently tested connectivity to the HA data center from at least one GOLD workstation at each branch, please do so as soon as possible to allow time for troubleshooting if necessary. Use the links below to complete one or both of the connectivity tests.

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful.  Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the March 25th rollover event.