CU*Answers, the core data processing CUSO, has always had a Do-It-Together mentality for developing products and solutions, working with credit union partners to build cooperative solutions. With the recent creation of the Developer’s Help Desk (DHD), CU*Answers is ramping up its support for credit unions looking for DIY support.
The Developer’s Help Desk provides a new and exciting vision for how client software development projects are handled by CU*Answers. It’s uniquely targeted to facilitate the process by which clients design, build, and manage custom projects in a new, innovative way.
DHD has most recently announced two primary categories for how it will handle custom software project development. Off-the-shelf projects represent common projects that CU*Answers has previously completed and are normally very familiar with the project parameters and specifications. For many of these projects, CU*Answers provides standardized pricing, published in its annual pricing guides. For these types of custom project requests, clients may visit the DHD website to review and order online. Examples of these types of projects include converting to a currently supported EFT, credit card or check processing vendor.
Design Studio projects are a more customized project development strategy for which the participating client is the architect for designing the project blueprint and building the solution. DHD is fully available to collaborate in helping make a client’s project vision become reality. For example, in considering a project, clients may optionally wish to contract with CU*Answers to engage its expert resources in a variety of ways, including project design/management, programming, quality control, marketing, compliance, back office, and more. Examples of these types of project include new 3rd party vendor integrations, SSO projects, data exchange (DEX)/data warehouse file downloads and more.