Don’t Forget! ACTION REQUIRED – SSL Certificate Replacement on PROD

SSL Certificate Replacement on PROD

DON’T FORGET!  The security certificate that verifies prod.cuanswers.com is expiring on April 23rd.  This certificate ensures secure encrypted connections for CU*BASE GOLD and printer sessions between your credit union and CU*Answers.  As part of maintaining network security, this certificate is replaced every 3 years. Because the new certificate uses enhanced encryption technology, CU*Answers will be providing a compatibility update for all client PCs as part of the CU*BASE 17.03 release on March 19th.

 

What You Need To Do:

Anytime between Monday, 3/20 and Sunday, 4/9, every workstation needs to exit CU*BASE GOLD and IBM Client Access completely and relaunch CU*BASE GOLD at least twice. 

Optional step for IT staff – to verify the workstation has received the update:

  1. Open My computer
  2. Navigate to c:\users\public\documents\ibm\client access\
  3. Verify the current file size of “cwbssldf.kdb”
  4. If this file size is 30kb then everything worked correctly and you don’t have to do anything else.  If the file size is different, please refer to KB article for manual process.

Questions?

Email the Help Desk