Use these directions to delete a member’s username, which the member uses in place of an account number when logging into online banking. Only members can create user names in online banking. Employees can only view or delete a member’s username in CU*BASE.
Go to the Member Service (MNSERV) menu and select Member Personal Banker.
Enter the account base.
Select Online banking/ARU (activate, change PIN/password; view password history).
Use Dsp Username (F20).
If the member has a user name, the screen will allow you to delete it. The member will need to create a new username in online banking.
Related Topics: Online Services
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