Uploads and Downloads to OTB Vendors

This project management process revolves around the uploading or downloading of data associated with “Off Trial Balance” features of the platform. This may include the upload and download for VISA/MC, externally serviced real estate loans, or other externally service member investment products. This process always begins with you contacting your servicing vendor prior to beginning the process with CU*Answers to determine their costs and interface constraints. Reference doc in reference library under O.

Process Timelines

Process Task Approximate Time
Days to Review & Bid Request 14 Days
Average Time for Programming 2 Weeks
Average Time for Testing and Implementation 1 Week

Pricing

On-Line Credit Unions

Processing Fee:

  • $100 per month

Programming Fee (includes future updates if required by your vendor):

  • Existing vendor – $500 custom programming and setup fee
  • New vendor – custom quote ($1,000 minimum)

Self-Processing Credit Unions

If file transfers and vendor interaction are processed by the credit union:

Programming Fee:

  • Existing vendor – $1,000 custom programming and setup fee
  • New vendor – custom quote ($1,000 minimum)

If file transfers and vendor interaction are processed by CU*Answers:

When file transfers are processed through EBN and CU*Answers Operators perform the transfer functions, normal on-line processing and programming fees (above) apply.

*An additional charge of $350 will be applied for flooding of accounts if requested.

Principal Contacts at CU*Answers

Existing Vendor Relations

  • Certegy
  • PSCU
  • FDR
  • EDS Cross Roads

How Do I Manage This Project?

If you ever decide to change a process for a current set up, or you would like to add an interface altogether, you can begin by contacting CU*Answers.

You will need to consider the following areas:

  • Current contracts
  • Vendor costs
  • Review the CU*Answers existing vendor list
  • Research if new cards will be required, recurring costs involved, and any required due dates

Next, you will want to follow the life cycle steps:

  • Contact CU*Answers about the project
  • CU*Answers will review the project and submit price quote to you
  • You will review the quote and return the Project Authorization to CU*Answers
  • Project sheet is created and assigned to a CU*Answers resource
  • You and/or your vendor will be contacted with any questions, if needed
  • Project is tested
  • Project is implemented
Updated
February 8, 2018