For years CU*Answers has helped its clients develop their own potential through many different training and networking opportunities. To promote this style of networking and build an information base for credit unions to use in considering, planning, and using CU*BASE products, CU*Answers presents the CU*BASE Peer Analysis. Use this guide to check out what features your peers are using, and get ideas about new features you might want to pursue in the future.
Whether you are thinking about launching a new initiative or making decisions on how to configure a new product or service, use the Peer Analysis to contact your peers who have already been down the same road. Although every credit union might have a different way of approaching individual features, we hope that the Peer Analysis helps you evaluate multiple points of view, to help you make the best decisions for your organization and your members.
NEW FOR 2011! This year we've included all of the clients served by our cuasterisk partners. Look for the column labeled "CUSO" (in the Statistics section) to see with which cuasterisk Network partner the credit union is associated.
And, as always, see how your credit union compares with your peers on penetration for self service offerings, including It's Me 247 online banking, CU*EasyPay! bill payment, e-Statements, and PIB. Then contact your peers for insight on how to increase your member adoption of these services!
The Peer Analysis has three sections: An introduction, the worksheet itself, and a guide that explains all of the categories used on the worksheet. Data for this analysis was gathered during January, 2011, unless otherwise noted. Number of members and asset sizes are from Callahan & Associates Peer-to-Peer data as of September 30, 2010.
(The worksheet portion of the Peer Analysis is also available upon request in a Microsoft Excel format. Contact Dawn Moore if you need a copy of this file.)