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Client News & Updates

Self-Processor Summit Sept. 22 & 23

ATTENTION SELF-PROCESSING CREDIT UNIONS: Mark Your Calendar!

2014 Self-Processor Summit

September 22 & 23

Yankton, South Dakota

 

Don’t miss this chance to tour the new Site-Four data center and brainstorm with your peers on all things “in house”! Click below for details and for registration information!

Open the Invitation

Reminder: Illinois Regional Training Event

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Don’t forget to register for the FREE Illinois Regional Training Event on Wednesday, September 10 at the Illinois Credit Union League in Naperville, Illinois.

Register

Training Topics

  • Management dashboards
  • It’s Me 247 online banking
  • The new It’s My Biz 247 online banking
  • Regulatory updates
  • And more!

Learn More

Chatter Yak’s New In-Network Pricing

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Chatter Yak Offers New “In-Network” Pricing

Chatter Yak!, the Oshkosh, Wisconsin based CUSO specializing in marketing, social media, website development and branding announces specially discounted in-network pricing for all clients of partners in the cuasterisk.com network. (These partners include: CU*Answers, CU*NorthWest, CU*South, Xtend, eDOC Innovations, and Site-Four.) In-network pricing has been made available as CU*Answers recently became Chatter Yak’s first equity investor.

Co-Founder of Chatter Yak, Bryce Roth shared, “We fully believe in the cooperative principles credit unions were built upon and see this new pricing model as a way of putting those principles in action.” Roth feels that by offering discounts to clients of partners in the cuasterisk.com network, Chatter Yak is demonstrating cooperative principle #6, which is “Cooperation among Cooperatives.”

For more information on marketing products and services offered by Chatter Yak, visit chatteryak.com. Once on the website, clients of partners in the cuasterisk.com network may also view the specially discounted pricing by clicking the link at the top of the web page.

About Chatter Yak!
Chatter Yak! exists as a Credit Union Service Organization (CUSO) designed to assist credit unions in marketing and advertising across traditional and emerging communication channels. It is our aim to make credit unions stand out from other financial institutions. With an emphasis on member engagement both inside and outside of the branch, our products and services focus on the entire member experience. Realizing that the financial industry is extremely competitive, we focus on helping credit unions create long-lasting impressions with their members in order to establish member loyalty and retention. For more information, visit www.chatteryak.com.

Skype™ Now Available in the OBC!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Add Skype™ to your OBC!

Keep up with your members’ evolving needs by adding another way for them to connect with you via  the OBC!  We’ve added Skype™ to the icons you can add to your OBC login page. Request that this new feature be added to your OBC login page today! Just fill out and return the OBC customization form.

Sharpening Our Software for FEP

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GETTING FEP ON OCTOBER 5: While kids are sharpening their pencils for school, we’re sharpening our software for FEP!

We’re sharpening our software for FEP!

FEP is arriving October 5, along with the 14.1 and 14.2 releases!

Get Ready for the 14.1 and 14.2 Releases

Step 1: Review Release Materials

Step 2: Attend the 14.2 Release Training

  • Sign up for the 14.2 release training.

Get Ready for FEP

Step 1: Get Your Teams Ready

Step 2: Get Your Queries Ready

The most visible impact FEP will have at your credit union will be the adjustments you’ll need to make to some of your custom Queries. Although the changes cannot be made until after the FEP release, you can start preparing for these adjustments now to make your life a lot easier after FEP arrives.

Step 3: Get Your Vendors Ready

Note to self-processing credit unions: The CU*Answers Programming team will contact you regarding the timing for doing both the FEP and 14.1 and 14.2 releases for your credit union.

Learn More

Ice Bucket Challenge

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: CU*Answers Accepted the Ice Bucket Challenge!

And Now We’re Challenging CU*NorthWest, CU*South, and eDOC Innovations!

We’re challenging our cuasterisk.com partners CU*NorthWest, CU*South, and eDOC Innovations to the Ice Bucket Challenge, a national campaign to raise money and awareness for ALS (amyotrophic lateral sclerosis), commonly known as Lou Gehrig’s Disease. Those who are challenged must either agree to post a video of them having a bucket of ice water dumped on their head or donate money to the ALS charity of their choice. A popular twist on challenge rules is getting dumped on AND donating money, which Element Federal Credit Union recently did after accepting the challenge from CitizensFirst Credit Union. Watch Element get dumped on!

After accepting the challenge from CitizensFirst, Element challenged us at CU*Answers and we bravely accepted! For every CU*Answers staff member who got dumped on yesterday, we’re donating $25 to the ALS Association for a total donation of $500! Watch CU*Answers brave the polar freeze!

Now we’re challenging CU*NorthWest, CU*South, and eDOC Innovations to try and reach a minimum donation of $100 to an ALS charity of their choice by donating money for every staff member who gets dumped on! You have 24 hours to meet this challenge.

Let’s see if they can face the frigid water to raise money and awareness for ALS!

Reminder: August Tricks of the Trade Today

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Don’t forget to log into the Tricks of the Trade webinar this afternoon!

The August Tricks of the Trade webinar will be held from 3:30-4 PM ET today!

Simply click here a few minutes before the webinar starts and enter this password: tricks.

During this interactive and engaging webinar, you’ll get an in-depth look at 14.1 release documentation!

Don’t have time to attend? Send one of your colleagues in your place and have them report back to the team on their takeaways!

Have new team members? This is the perfect opportunity to help them add to their skill set!

 

See you there!

We’re Sharpening Our Software for FEP!

ATTENTION ONLINE CREDIT UNIONS: While kids are sharpening their pencils for school, we’re sharpening our software for FEP

FEP is arriving September 14, along with the 14.1 and 14.2 releases!

Get Ready for the 14.1 and 14.2 Releases

Step 1: Review Release Materials

Step 2: Attend the 14.2 Release Training

  • Sign up for the 14.2 release training.

Get Ready for FEP

Step 1: Get Your Teams Ready

Step 2: Get Your Queries Ready

The most visible impact FEP will have at your credit union will be the adjustments you’ll need to make to some of your custom Queries. Although the changes cannot be made until after the FEP release, you can start preparing for these adjustments now to make your life a lot easier after FEP arrives.

Step 3: Get Your Vendors Ready

Learn More

ATTENTION SELF-PROCESSING CREDIT UNIONS CURRENTLY ON FEP: Another CU*BASE release is coming!

Mark your calendars for September 15/16, when you will receive CU*BASE GOLD Version 14.2

Release Documents

Release Training

Sign up for release training here! Sessions will be held on:

  • September 4 from 3-4:30 PM ET
  • September 9 from 3-4:30 PM ET

Choosing Your Release Date

Please email us as soon as possible and let us know which date you would like to choose for implementing your release. We will then send you installation instructions.

Getting Your Release

As usual, you’ll be installing this release from the DVD that will be mailed to your credit union, along with a copy of the installation instructions. DVDs will be shipped on Wednesday, September 10 via UPS overnight delivery so that they will arrive in time for your scheduled release date.

Note
This is a FEP-only release, which means that if your credit union is already running on FEP, you’ll get this release on the date mentioned above. If you aren’t on FEP yet, then you’ll get this release on your FEP conversion date.

ATTENTION SITE-FOUR PARTNERS: Another CU*BASE release is coming!

Mark your calendars for September 14, when you will receive CU*BASE GOLD Version 14.2.

Release Documents

Release Training

Sign up for release training here! Sessions will be held on:

  • September 4 from 3-4:30 PM ET
  • September 9 from 3-4:30 PM ET
 

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