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Client News & Updates

See What’s Cooking in the Kitchen!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Have you visited the Kitchen lately?

If not, now’s the time! The CU*Answers Kitchen is where we share the progress of some of our biggest projects.

While you’re there, check out our latest recipes:

  • Automated Account/Membership Opening Tools
  • Budget Rewrite: Planning for Rollout
  • Requiring Usernames for It’s Me 247
  • Showing Credit Scores to Members

Visit the Kitchen Today!

“It’s My Biz 247″ Webinar

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Members who are business owners have unique needs. Show them you understand this with the new It’s My Biz 247 Online Banking Community!

Beginning in early 2015, you will have two online banking communities to offer members! It’s Me 247 is for those members who would like a standard online banking product, and the new It’s My Biz 247 will be for members who need an online banking product specially tailored to meet the needs of business members.

Attend one of the following FREE webinars to learn more!

  • August 7 at 2 PM ET
  • August 14 at 2 PM ET
  • August 21 at 2 PM ET

 

Register

Reminder: Major Network Upgrade 8/3

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Reminder – Sunday, August 3rd, will be a big day for our network, with maintenance planned that will cause intermittent service interruptions for all services, including online and mobile banking. Read this announcement for complete details and start planning your member communications now!

Another Cooperative Investment Opportunity!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNION CEOs: Another investment opportunity is knocking!

Check out the 12- and 24-month CD offerings that Superior Choice Credit Union has exclusively for you, their cuasterisk.com network partner!

To find out more about cooperative investment opportunities or to post your own investment opportunity for your network partners, visit the Xtend Cooperative Liquidity Exchange site.

Online Campus Administrator Training

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Register for the FREE Online Campus Administrator Training! This FREE webinar is a primer for administrators who are new to using the CU*Answers University online campus and want to learn how to manage online learning for their employees. This webinar will be approximately 30 to 45 minutes in length.

Register for a session now by clicking a date below:

Once registered you will receive an email confirming your registration with information you need to join the webinar.

System Requirements

PC-based attendees
Required: Windows® 8, 7, Vista, XP or 2003 Server

Mac®-based attendees
Required: Mac OS® X 10.6 or newer

Mobile attendees
Required: iPhone®, iPad®, Android™ phone or Android tablet

Reminder: Replacement ArchView CDs Coming Soon

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: This message applies only to credit unions that use ArchView CDs for archival of their account statements (credit card statements, mortgage statements, and regular member statements sent monthly, quarterly, semi-annually, or annually). Note that this issue only affects ArchView CDs containing account statements (see description above), not those containing reports, receipts, loan documents, or tax documents.

Clients with workstations that have Adobe Reader 11 or higher (or that don’t have Adobe Reader at all) are currently unable to access account statements (see description above) for 10/01/13 – 03/31/14 on their ArchView CDs. They are receiving the following error message: “Acrobat Reader required. Please install and try again.”

This is happening because the statement CDs were developed to always use Adobe Reader and these CDs are not compatible with the latest version of Adobe Reader, Version 11 or higher.

We have since updated ArchView so that all archival CDs will work with newer versions of Adobe Reader and if you don’t have Adobe Reader, a basic statement viewer contained on the CD will be used instead.

We will send you replacement CDs updated with the new version of ArchView by September 1. Please do not dispose of your old CDs until the new ones arrive.

In the meantime, you can access your account statements in CU*Spy, which stores statements for 18 months.

We thank you for your patience as we develop your replacement CDs and apologize for any inconvenience this issue may have caused.

July Tricks of the Trade Reminder

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Don’t forget to log into the Tricks of the Trade webinar this afternoon!

The July Tricks of the Trade webinar will be held from 3:30-4 PM ET today!

Simply click here a few minutes before the webinar starts and enter this password: tricks.

During this interactive and engaging webinar, you’ll get an in-depth look at documentation disseminated at the 2014 Leadership Conference!

Don’t have time to attend? Send one of your colleagues in your place and have them report back to the team on their takeaways!

Have new team members? This is the perfect opportunity to help them add to their skill set!

 

See you there!

Reminder: Major Network Upgrade 8/3

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Reminder – Sunday, August 3rd, will be a big day for our network, with maintenance planned that will cause intermittent service interruptions for all services, including online and mobile banking. Read this announcement for complete details and start planning your member communications now!

FEP Is Sizzling Hot!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: We’re heating up your summer with FEP!

FEP is sizzling hot! It’s bringing account balances all the way up to a billion dollars to build the foundation for future growth of your credit union!

Have you taken these steps to get ready?

Step 1: Get Your Teams Ready

 Step 2: Get Your Queries Ready

The most visible impact FEP will have at your credit union will be the adjustments you’ll need to make to some of your custom Queries. Although the changes cannot be made until after the FEP release, you can start preparing for these adjustments now to make your life a lot easier after FEP arrives.

 Step 3: Get Your Vendors Ready

 

Learn More

MoneyDesktop FinTech Seminar Changed to Webinar

ATTENTION CREDIT UNIONS NOT USING MONEYDESKTOP: Due to popular demand, the on-site MoneyDesktop FinTech seminar has been changed to an online webinar so that all can attend. Don’t miss this! See how you can meet members’ demands by enhancing your digital-banking experience!

Together with MoneyDesktop, CU*Answers will be hosting a free webinar to discuss the latest FinTech innovation and what this means for your credit union. Join us for this FREE webinar on Wednesday, July 23rd at 10:30 AM EDT to learn more about MoneyDesktop and how you can stay relevant and competitive in a digital-banking world.

Attend to learn more about:

  • Industry trends related to PFM and how this affects your credit union
  • Managing members’ online and mobile expectations
  • Becoming the PFI with PFM
  • Increasing wallet share with MoneyDesktop’s new analytics and targeted marketing products, Insight and Target

 

Register today!

 

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