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Articles and Press Releases

eDOC Innovations Golfs for Cancer Research — Aug 14, 2014

eDOC Innovations joined credit unions and industry suppliers from Michigan for the Team One Donald Pilon Commemorative Golf Outing, held July 18, 2014 at the Fortress Golf Course, in Frankenmuth, MI. The charity golf outing is an annual event to benefit the American Cancer Society.

Kim Scofield, Marketing Specialist at Team One Credit Union, commented, “Team One would like to thank eDOC Innovations for their sponsorship of the Team One Donald Pilon Commemorative Golf Outing. With generous support from sponsors like eDOC Innovations, this year we are able to donate over $2,500 to the American Cancer Society. This money will be used for research, education, patient support, community programs and advocacy efforts in the fight against cancer.”

To stay up to date on what eDOC Innovations is doing for the cooperative credit union movement visit: http://edoclogic.com/category/press-releases/.

Just Turn It On! — Aug 5, 2014

CU*Answers is now offering a “Just Turn It On” program for 247 Lender, their Automated Decision Model.  The project is a partnership with the credit union with a Lender*VP Account Executive acting as the Project Manager bringing the product to production. That loan manager assumes the configuration, training and meeting responsibilities.  This allows the loan manager to focus on details that are significant to their credit union strategy and designing a matrix that is unique to their credit union.  The model includes a component for new members which makes it much more than just a lending tool.

CU*Answers, is offering a series of Just Turn It On programs with sixteen clients taking advantage of the Decision Model since their introduction this past year.

CU*Answers Announces all Clients will be Using Online ATM/Debit Platform processing by the end of October 2014 — Aug 5, 2014

The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that by the end of October, all CU*Answers credit unions will have moved from a batch ATM/Debit processing platform to Online processing platforms.

“The calendar for 2014 includes moving our remaining clients to an online ATM/Debit processing platform”, states Heather French, SettleMINT Account Executive.

Heather is one of the SettleMINT Team members responsible for Credit Card and ATM/Debit Card Conversions, as well as daily support for client and vendor inquiries.CU*Answers SettleMINT Team is the one stop location for all EFT related products including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

FraudNet Catches $208,592.99 Potential Fraud — Aug 5, 2014

CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions.  The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post.  FraudNet™ is a fraud prevention software offered through Fiserv, one of CU*Answers bill pay vendors.

“In June, FraudNet detected $39,674.00 in potential fraud, and $208,592.99 of which was confirmed as actual fraud for our clients’ members”, stated Angel McConer, SettleMINT EFT Representative. Angel is one of the SettleMINT Team members responsible for monitoring FraudNet, and alerting clients of suspicious activity on their member’s accounts.

CU*Answers SettleMINT Team handles all EFT related products, including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

CU*Answers’ Announces 90 Credit Unions Using the Online Credit Card Interface — Aug 5, 2014

The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that by the end of the year, CU*Answers will have 90 credit union’s using the online credit card interface.

“This program is very popular among our credit union clients.  It allows their members to go to one place to process all financial requests while offering cost savings to the credit unions”, states Heather French, SettleMINT Account Executive.

Heather is one of the SettleMINT Team members responsible for Credit Card and ATM/Debit Card Conversions, as well as daily support for client and vendor inquiries.CU*Answers SettleMINT Team is the one stop location for all EFT related products including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

FraudNet Catches $171,378.11 Potential Fraud — Aug 5, 2014

CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions.  The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post.  FraudNet™ is a fraud prevention software offered through Fiserv, one of CU*Answers bill pay vendors.

“In July, FraudNet detected $171,378.11 in potential fraud, and $116,790.25 of which was confirmed as actual fraud for our clients’ members”, stated Angel McConer, SettleMINT EFT Representative. Angel is one of the SettleMINT Team members responsible for monitoring FraudNet, and alerting clients of suspicious activity on their member’s accounts.

CU*Answers SettleMINT Team handles all EFT related products, including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

Network Services Announces New RMM Offering for Managed Services Clients — Aug 4, 2014

CU*Answers Network Services, a leading provider of managed network services, today announced that it is launching a new Remote Monitoring and Management (RMM) software solution for managed clients that provides real-time visibility into critical networks, systems and services. The new solution is powered through a partnership with Kaseya, the leading provider of cloud-based IT management software.

The upgraded solution will offer a broader set of features that will allow added visibility into critical areas such as desktop and server security, fully integrated 3rd party patch management, IT automation, asset tracking, mobile device management and real-time monitoring and alerting. The tool’s multi-tenant architecture will also allow greater collaboration in the management of clients networks between the client’s IT support team and CU*Answers.

“We’re really excited about how this new tool set will enhance our capabilities to serve clients,” says Matt Sawtell, AVP of Managed Technology Services. “The investment was timely and we expect it to deepen the value proposition of our Complete Care services, especially in light of the growing focus on cyber security across many of our clients.”

Network Services’ managed network services are independently audited to SSAE 16 standards.

Southland Federal Credit Union selects CU*Answers Network Services — Aug 4, 2014

Southland Federal Credit Union, based in Lufkin, TX chose CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution.

“We had a typical challenge that many small and mid-size credit unions have in that we need all of the security, compliance and technology expertise but don’t have the resources to keep an IT expert in all of these areas busy.” says Jon Matthews, CEO at Southland FCU. “We found that with the CNS Complete Care offering, we were able to get all of these key areas covered but at a cost that was right sized to our need and budget.”

Additionally, says Mr. Matthews “Working with their network team was easy and they kept me updated on a regular basis before, during and even after the installation process.  The level of expertise they bring to our credit union is excellent.  I now can sleep better at night knowing I have them on my side.”

Southland Federal Credit Union finished their migration to Complete Care in July 2014.

CU*SOUTH Hires Bob Flanagan as Business Development Manager — Aug 4, 2014

CU*SOUTH, a CreditUnion Service Organization, has added a seasoned expert to help credit unions find better software solutions and streamline operational efficiencies – while avoiding the problems of working with banking software providers.

“CU*SOUTH wants to make it easy for credit unions to engage with our CUSO network to find solutions and continue to design better ways to serve members,” says CEO Leo Vaulin. “Adding Bob Flanagan to our Business Development team will help us to spread the word about our CU*BASE® software and Managed Services we offer to credit unions – both large and small.”

Bob Flanagan is a familiar face to many credit unions in the Southeast US.  “Bob has worked with a number of software providers, including Fiserv, Harland/Ultradata, EPL, Fedcomp, and United Solutions,” says Mr. Vaulin.  “He’s got great credit union experience, as well, having worked as a Compliance Officer, VP of Lending, and as CEO at the University of South Carolina System CU”.

At CU*SOUTH, Bob Flanagan will apply his credit union experience and software skills to help credit unions get the most from their core software investment.  “As a CUSO, CU*SOUTH’s support of credit unions doesn’t stop at software conversion.  In fact, a conversion is just the first step in a dynamic process that gives credit unions the tools they need to build their product mix and service offerings to meet the changing needs of members.  Whether a CU wants to add a new product, or entirely reinvent their brand, CU*SOUTH offers the tools and services to support that evolution.”

Bob Flanagan will be based in his home state of South Carolina, where he continues to support the USC Gamecocks, a team for which he pitched during his college years.

CU*Answers to Host Workshop on Impact of Regulatory Changes on Credit Unions — Aug 4, 2014

CU*Answers, data processor to nearly 200 credit unions nationwide, is hosting a workshop on how recent regulatory changes made in Washington could affect its credit union clients. Featured speakers at the day-long workshop, From DC to GR: A Compliance Update, include AuditLink Vice President of Professional Services Jim Vilker, McQueen Financial Advisors President and CEO Charles McQueen, and Howard & Howard Law Firm Attorney and Counselor Steven Van Beek. To be discussed at the event are NCUA updates, asset liability management, the Credit CARD Act, and the Consumer Financial Protection Bureau’s TILA and RESPA disclosures, among other hot topics related to the impact of regulatory changes on credit unions. The workshop will be held on August 26 at the CU*Answers corporate office in Grand Rapids, Michigan.

Community West Credit Union Adds Value for Members through DigitalMailer Inc.’s My Virtual StrongBox® — Aug 4, 2014

Community West Credit Union recently signed agreements to offer its members DigitalMailer’s My Virtual StrongBox® making it the first credit union in Michigan to offer the product. With My Virtual StrongBox members can upload important documents such as wills, trusts, medical records and identification etc. to their own “virtual strongbox” where they are securely stored and available for retrieval via the Internet. This provides members a great service to protect their important documents from physical peril, while at the same time providing accessibility and security all through a trusted source, their credit union.

Access for members will be conveniently provided through their current CU*Answers online banking product It’s Me 247 so no additional authentication is required. For the credit union this is a differentiator and is a “sticky” service that works to retain members through its value. The credit union is looking to have this product implemented fall of 2014.

CU*Answers Network Services Hosts Community CAD Camp Technology Training Event — Jul 31, 2014

CU*Answers Network Services, a leading provider of managed network services, today announced that in July it hosted a community Computer Aided Design (CAD) Camp for West Michigan-based FIRST Robotics teams. The three-day Camp was hosted at CU*Answers’ corporate headquarters in Grand Rapids, MI and was presented by Code Red Robotics instructors.

The objective of the Camp was to provide beginner computer aided design skills using PTC Creo commercial CAD software packages to assist in the design and manufacture of robots competing in FIRST events. The skills and techniques learned in the Camp are easily transferrable to other industries. Students were members of existing FIRST teams based in West Michigan, and ranged in age from middle school to high school.

“Hosting an event like CAD Camp is a natural fit for CU*Answers as many of our employees are already involved in volunteer organizations like FIRST,” explains David Wordhouse, VP of Network Technologies. “Credit unions are community organizations, as are most FIRST Robotics teams; so it only makes sense to work together to improve our communities. Working with these students is literally an investment in our collective futures.”

“We’re very grateful for our partnership with CU*Answers,” explains Ken Orzechowski, head coach of Code Red Robotics and board member of the Michigan FIRST organization. “The technical skills learned in these camps are in use in manufacturing, architecture, IT, data processing, and others. These students definitely are getting a leg up for college and entering the work force down the road.”

The Camp was offered to students at no charge. CU*Answers regularly hosts various community events including credit union board meetings, annual membership events, technology training camps, user groups, and other events.

eDOC Innovations in Sponsorship with CUES Alabama Council Examines Mobile Trends — Jul 31, 2014

eDOC Innovations sponsored the CUES Alabama Council Meeting, held June 19, 2014, at Redstone Federal Credit Union in Huntsville, AL. More than 30 credit union executives attended to learn more about the changing demographics of credit union members, the adoption rates of mobile devices and the current trends in mobile banking services.

Carol Middaugh, AVP of Sales for eDOC Innovations comments, “CUES council meetings are a great avenue for credit union executives to work together in collaborative venues. By meeting in these settings, CUES members and vendors are able to share ideas and information that help credit unions build strategies to serve their members and their communities.”

With members rapidly switching from in-branch transactions to mobile platforms, your credit union can continue to build efficiency and profitability and attract new members by adopting a mobile technology strategy today. For more information regarding eDOC Innovations’ mobile banking solutions and our line of core image processing solutions, visit: http://edoclogic.com.

CU*Answers Announces OFAC Feature Update — Jul 28, 2014

CU*Answers, the 100% credit union-owned, cooperative CUSO announced today that it is upgrading its OFAC scanning feature as a standard part of its CU*BASE® core data processing platform. Starting on July 22nd, when the database is scanned as part of regularly scheduled OFAC reporting, the database will also be scanned and compared to the Foreign Sanctions Evaders (FSE) list. This will create a separate report to help identify which list any potential matches may appear on.

“This is just another example of the power of credit unions owning their data processing partner—we are implementing this regulatory feature at no cost to our credit unions,” said Scott Page, EVP of CU*Answers. “In a future update, we will also implement this feature to allow for FSE scanning during single-name searches, such as during account opening.”

Notre Dame FCU Converts to CU*Answers — Jul 28, 2014

100% credit union-owned CUSO, CU*Answers, recently announced the successful conversion of Notre Dame FCU located in South Bend, Indiana to its CU*BASE® processing system. The credit union represents over 58,000 members, and $479 million in assets.

CU*Answers said the credit union converted to its CU*BASE SaaS processing solution and has deployed a wide variety of self-service tools for serving their members, including the It’s Me 247 Online Banking suite of services. CU*Answers added that the client had also implemented a comprehensive in-house CU*Answers imaging solution for internally managing its electronic document management strategy.

Thomas Gryp, President and CEO of Notre Dame FCU said, “We found the entire conversion process with CU*Answers extremely well planned and executed. By the time conversion date arrived, our employees were fully trained and ready to go. The result was a painless conversion. From beginning to end, CU*Answers under-promised and over-delivered. Their commitment to the collaborative nature of our credit union movement is not just a sales pitch; it is hard-wired into their culture and all credit unions associated with them benefit as a result!”

CU*Answers added this conversion represented its seventh new client conversion of 2014, and is projecting to convert over 150 thousand new members to the CU*BASE platform during the year.

Displaying 15 most recent entries. Read more at http://cuasterisk.com/category/press/
 

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