Search Our Sites
Menu
In This Site
We are Cooperative, Just Like You
CU*Answers Supports Co-Ops for Change
Proud Member of the cuasterisk.com Network.
BuyCUSO
Introducing cuasterisk.com

Articles and Press Releases

Live Social Media Webinars to Be Offered by Chatter Yak — Aug 25, 2014

Chatter Yak!, the Oshkosh, Wisconsin based CUSO specializing in marketing, social media, website development and branding announces an exciting new product offering known as Social Media Chats.

Social Media Chats have been created by Chatter Yak to navigate the ever-changing often uncharted waters of social media. Social Media Chats are live webinars designed for credit unions of all sizes and will cover everything from social media basics, content creation and curation, compliance, engagement, campaigns, insights, best practices and much more. Social Media Chats will cover two topics each month specifically related to social media. Subscribers will have the option of attending one of two time slots for each session, making the product offering more accommodating for busy credit union marketers.

What’s unique about the format of Chatter Yak’s upcoming Social Media Chats, is that each live webinar will conclude with an interactive Q&A where participants can obtain answers to questions and take part in discussions. Chatter Yak feels this interactive (and collaborative) format will be appreciated by clients, as it offers them an opportunity to not only learn from the moderators, but also from one another.

Credit unions who wish to participate in Chatter Yak’s Social Media Chats will purchase affordable subscriptions to this service. Subscriptions to this service are priced at $100/mo. Due to a generous subsidy provided by CU*Answers, CitizensFirst CU, and Chatter Yak, pricing for clients of partners in the cuasterisk.com network has been slashed to just $25/mo. Regarding the discounted pricing, CU*Answers CEO had this to say, “The promise of a cooperative to build customer-owner focused solutions – nothing is more important to CU*A than a healthy exchange of ideas between our stake holders. This Chatter Yak product is the perfect vehicle to jump start our network’s investment in social media!” Space for Social Media Chats will be limited, therefore; it is advised that interested credit unions reserve their spot now.

To register for upcoming webinars and join the Social Media Chat, contact Deb Schaffer at 920-379-2740 or deb@chatteryak.com. For more information, visit chatteryak.com/smchats.

CU*Answers Adds Another Collections Client — Aug 21, 2014

The Lender*VP Collections team at West Michigan-based core processor CU*Answers, has added yet another credit union that brings their total client list to 15. Horizon Utah Federal Credit Union has joined them in the quest for a better delinquency ratio. The 118 million dollar credit union based in Farmington, Utah, has over 11,000 members.

This new client marks an entry into a new geographic region for the Lender*VP Collections team.  “It is always a good feeling to get a new client,” stated Jerry Collins, Collection’s Manager. “It shows that our service is a value-add to the credit union industry and that we are doing the right thing.”  The Lender*VP Collections team can customize and tailor a collection program, including delinquencies and negative accounts, to fit any credit union’s specifications.

Family First FCU Boosts Workflow with CheckLogic Branch™ — Aug 21, 2014

Family First Federal Credit Union (FCU), based in Great Falls, MT, is now using CheckLogic Branch to enhance their check processing strategy. CheckLogic Branch is eDOC Innovations’ premier solution for electronic check exchange with your clearing house. Family First FCU‘s branches now can complete their check processing needs electronically and administrators can view all branch check processing reports from their headquarters through their own online portal.

Kathy Briggs, CEO of Family First FCU comments, “Family First Federal Credit Union is excited to implement CheckLogic Branch. We feel this software will assist our staff with processing checks more efficiently. By enhancing efficiency at our credit union, we increase the time we spend with those that matter most, our members.”

For more information regarding CheckLogic Branch and other eDOC Innovations solutions visit: http://edoclogic.com.

SB Community Federal Credit Union Adopts CU*Answers Online Imaging Solution — Aug 20, 2014

SB Community Federal Credit Union, located in Muskegon, Michigan, is putting an NCUA New Product/Service Grant to work to implement an online imaging solution from CU*Answers. They received the grant as a part of the 2014 OSCUI NCUA Grant Program. SBFCU will be going greener, saving money, and will be better serving members through this solution which is scheduled to be implemented on September 23, 2014. The credit union will reduce their paper use for receipts by 50% and they will better protect member’s identities through automated ID presentation. All of this will be accomplished at the same time making it more convenient for members who no longer are required to present an ID each visit.

Ripco CU Automates Nightly Processing — Aug 20, 2014

CU*Answers, the West Michigan-based core data processor, announced that it has completed implementation of CU*BASE® GOLD Optimized Automation Suite for Ripco Credit Union (Rhinelander, WI). This product allows Ripco CU, a self-processing client, to run their nightly processes in an automated environment later in the evening when there is less member activity. The tools included in the package also provide system monitoring and e-mail alerts to streamline after-hours remote management capability.

Ripco Credit Union has additionally been able to leverage this powerful new suite of tools to monitor system resources and to initiate the use of nightly stand-in processing, a great advantage for their membership. Ripco Credit Union, located in Rhinelander, Wisconsin, services over 14,000 members.

CU*Answers Says Farewell to Dave Ambrose — Aug 20, 2014

CU*Answers production operator Dave Ambrose, who announced his retirement in March of this year, worked his final shift on 7/31/14. Dave has been a valued member of the Production Center team for twenty years.  His expertise in business processing and his IBM system knowledge have been valuable assets to our operations and he will be greatly missed. We wish him the best in his retirement.

AuditLink Fights Against Elder Abuse — Aug 20, 2014

AuditLink, the audit and compliance division of the West Michigan-based CUSO CU*Answers, is in the beginning stages of a campaign to fight elder abuse. Their first step in the fight is dedicating their ninth edition of Network Compliance Teacher to elder abuse.

“We had an enormous response from our clients when we sent out the request for articles on this subject,” stated Marsha Sapino, AuditLink associate and editor of Network Compliance Teacher. The edition features four articles from CU*Answers client credit unions. The articles discuss topics that range from member experiences to elder abuse prevention programs implemented by the credit unions. Sapino continues, “We here at AuditLink plan to gather enough material to provide financial institutions with the tools to train their staff on how to detect and prevent elder abuse.”

Visit auditlink.cuanswers.com to view this edition of Network Compliance Teacher or subscribe to receive blog updates.

eDOC Innovations Golfs for Cancer Research — Aug 14, 2014

eDOC Innovations joined credit unions and industry suppliers from Michigan for the Team One Donald Pilon Commemorative Golf Outing, held July 18, 2014 at the Fortress Golf Course, in Frankenmuth, MI. The charity golf outing is an annual event to benefit the American Cancer Society.

Kim Scofield, Marketing Specialist at Team One Credit Union, commented, “Team One would like to thank eDOC Innovations for their sponsorship of the Team One Donald Pilon Commemorative Golf Outing. With generous support from sponsors like eDOC Innovations, this year we are able to donate over $2,500 to the American Cancer Society. This money will be used for research, education, patient support, community programs and advocacy efforts in the fight against cancer.”

To stay up to date on what eDOC Innovations is doing for the cooperative credit union movement visit: http://edoclogic.com/category/press-releases/.

Just Turn It On! — Aug 5, 2014

CU*Answers is now offering a “Just Turn It On” program for 247 Lender, their Automated Decision Model.  The project is a partnership with the credit union with a Lender*VP Account Executive acting as the Project Manager bringing the product to production. That loan manager assumes the configuration, training and meeting responsibilities.  This allows the loan manager to focus on details that are significant to their credit union strategy and designing a matrix that is unique to their credit union.  The model includes a component for new members which makes it much more than just a lending tool.

CU*Answers, is offering a series of Just Turn It On programs with sixteen clients taking advantage of the Decision Model since their introduction this past year.

CU*Answers Announces all Clients will be Using Online ATM/Debit Platform processing by the end of October 2014 — Aug 5, 2014

The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that by the end of October, all CU*Answers credit unions will have moved from a batch ATM/Debit processing platform to Online processing platforms.

“The calendar for 2014 includes moving our remaining clients to an online ATM/Debit processing platform”, states Heather French, SettleMINT Account Executive.

Heather is one of the SettleMINT Team members responsible for Credit Card and ATM/Debit Card Conversions, as well as daily support for client and vendor inquiries.CU*Answers SettleMINT Team is the one stop location for all EFT related products including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

FraudNet Catches $208,592.99 Potential Fraud — Aug 5, 2014

CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions.  The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post.  FraudNet™ is a fraud prevention software offered through Fiserv, one of CU*Answers bill pay vendors.

“In June, FraudNet detected $39,674.00 in potential fraud, and $208,592.99 of which was confirmed as actual fraud for our clients’ members”, stated Angel McConer, SettleMINT EFT Representative. Angel is one of the SettleMINT Team members responsible for monitoring FraudNet, and alerting clients of suspicious activity on their member’s accounts.

CU*Answers SettleMINT Team handles all EFT related products, including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

CU*Answers’ Announces 90 Credit Unions Using the Online Credit Card Interface — Aug 5, 2014

The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that by the end of the year, CU*Answers will have 90 credit union’s using the online credit card interface.

“This program is very popular among our credit union clients.  It allows their members to go to one place to process all financial requests while offering cost savings to the credit unions”, states Heather French, SettleMINT Account Executive.

Heather is one of the SettleMINT Team members responsible for Credit Card and ATM/Debit Card Conversions, as well as daily support for client and vendor inquiries.CU*Answers SettleMINT Team is the one stop location for all EFT related products including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

FraudNet Catches $171,378.11 Potential Fraud — Aug 5, 2014

CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions.  The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post.  FraudNet™ is a fraud prevention software offered through Fiserv, one of CU*Answers bill pay vendors.

“In July, FraudNet detected $171,378.11 in potential fraud, and $116,790.25 of which was confirmed as actual fraud for our clients’ members”, stated Angel McConer, SettleMINT EFT Representative. Angel is one of the SettleMINT Team members responsible for monitoring FraudNet, and alerting clients of suspicious activity on their member’s accounts.

CU*Answers SettleMINT Team handles all EFT related products, including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support and Shared Branching.  SettleMINT also offers consulting to help their Credit Union Clients maximize their investment in EFT products and features.

Network Services Announces New RMM Offering for Managed Services Clients — Aug 4, 2014

CU*Answers Network Services, a leading provider of managed network services, today announced that it is launching a new Remote Monitoring and Management (RMM) software solution for managed clients that provides real-time visibility into critical networks, systems and services. The new solution is powered through a partnership with Kaseya, the leading provider of cloud-based IT management software.

The upgraded solution will offer a broader set of features that will allow added visibility into critical areas such as desktop and server security, fully integrated 3rd party patch management, IT automation, asset tracking, mobile device management and real-time monitoring and alerting. The tool’s multi-tenant architecture will also allow greater collaboration in the management of clients networks between the client’s IT support team and CU*Answers.

“We’re really excited about how this new tool set will enhance our capabilities to serve clients,” says Matt Sawtell, AVP of Managed Technology Services. “The investment was timely and we expect it to deepen the value proposition of our Complete Care services, especially in light of the growing focus on cyber security across many of our clients.”

Network Services’ managed network services are independently audited to SSAE 16 standards.

Southland Federal Credit Union selects CU*Answers Network Services — Aug 4, 2014

Southland Federal Credit Union, based in Lufkin, TX chose CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution.

“We had a typical challenge that many small and mid-size credit unions have in that we need all of the security, compliance and technology expertise but don’t have the resources to keep an IT expert in all of these areas busy.” says Jon Matthews, CEO at Southland FCU. “We found that with the CNS Complete Care offering, we were able to get all of these key areas covered but at a cost that was right sized to our need and budget.”

Additionally, says Mr. Matthews “Working with their network team was easy and they kept me updated on a regular basis before, during and even after the installation process.  The level of expertise they bring to our credit union is excellent.  I now can sleep better at night knowing I have them on my side.”

Southland Federal Credit Union finished their migration to Complete Care in July 2014.

Displaying 15 most recent entries. Read more at http://cuasterisk.com/category/press/
 

Ways to Stay Connected

Subscribe
to RSS
Read the
NewsStand

also find us on and LinkedIn

Please wait... loading